Associate

Company Description Vetinstant is an emerging organization focused on delivering reliable, efficient services in the veterinary and pet care ecosystem. The company aims to connect pet owners with quality support and solutions, leveraging technology to streamline communication and service delivery. Vetinstant values collaboration, accountability, and a strong focus on customer experience. Team members are encouraged to contribute ideas, take ownership of their work, and help shape the company’s growth. Joining Vetinstant offers opportunities to work in a dynamic environment and build a meaningful career in a mission-driven business.
Role Description The Associate role at Vetinstant is a full-time position based in Chennai with an at location/site model. The Associate will support daily operations, including coordinating with internal teams, managing customer queries, and ensuring accurate documentation of HR /Finance & Marketing activities and data. This role involves monitoring service requests, following up on open issues, and assisting in the preparation of reports and status updates. The Associate will collaborate with colleagues to improve processes, support project execution, and help maintain service quality standards across domains . The role requires consistent communication, attention to detail, and a willingness to learn and adapt.
Qualifications
Strong communication and interpersonal skills, with the ability to interact professionally with customers and internal stakeholders.
Ability to manage time effectively, prioritize tasks, and handle multiple responsibilities with attention to detail.
Comfort with basic office productivity tools and willingness to learn new systems or software as needed.
Problem-solving mindset with a proactive approach to resolving issues and improving daily processes.
Bachelor’s degree or equivalent experience in any discipline; prior experience in operations, customer support, or service coordination is an advantage.
Ability to work effectively in a hybrid setup, balancing on-site responsibilities in Chennai with remote work.

Work arrangement
Hybrid