Sr. Field Service Technician

Position Summary:
Tuuci is seeking a Senior Field Service Technician to serve as the on-site technical expert and face of Tuuci for our highest-value installations, including flagship residential and commercial projects, trade show builds, and other strategic, white-glove client engagements. This role requires a rare combination of hands-on installation craftsmanship, general contractor–level install expertise, and the polish to communicate complex technical details clearly and confidently to both technical trades (GCs, architects, engineers) and non-technical clients (homeowners, hospitality operators, designers). The ideal candidate is a self-directed problem solver who can work independently, mobilize and lead a local labor crew when needed, and consistently deliver a premium, white-glove customer experience that reflects the Tuuci brand.
Location and Reporting Structure:
This position is based in Miami and reports to the Sr. Manufacturing Engineering Manager.
Essential Duties and Responsibilities:
Serve as the lead on-site technician for high-value product installs, trade show installations, and strategic/VIP client projects across the U.S. and internationally as needed.
Act as the primary liaison between Tuuci, the customer, and any third-party GCs, architects, or design teams on-site — translating technical specifications into clear, actionable guidance for all stakeholders.
Deliver a "white-glove" customer experience at every install, ensuring precision, professionalism, and attention to detail befitting Tuuci's premium brand positioning.
Independently diagnose and resolve on-site installation challenges (structural, mechanical, electrical/motorized components, site conditions) with minimal escalation, applying sound judgment and efficient problem-solving.
Recruit, coordinate, and lead local labor crews/subcontractors when additional manpower is required for larger or time-sensitive installs.
Review architectural drawings, site plans, and product specifications prior to installs to anticipate site-specific challenges and pre-plan logistics.
Conduct pre-installation site assessments and post-installation quality inspections; document completion with photos and reports for internal records and customer sign-off.
Provide real-time technical support and troubleshooting guidance to customers, dealers, and internal teams via phone/video when not on-site.
Maintain, organize, and transport tools, hardware, and installation equipment; ensure proper use of Tuuci-provided install kits and parts inventory.
Represent Tuuci at trade shows and industry events, managing booth/display installation and breakdown with showroom-quality standards under tight timelines.
Partner with Customer Service, Sales, and Product teams to relay field feedback on product performance, install feasibility, and design improvement opportunities.
Uphold all safety protocols and jobsite compliance standards, including ladder/lift safety, rigging, and OSHA guidelines.
Education and Qualifications:
5+ years of hands-on field installation experience, ideally within general contracting, high-end architectural products, outdoor living, marine, or luxury construction/millwork industries.
Proven background working as or alongside a General Contractor on complex, high-value installation projects.
Demonstrated ability to communicate technical information clearly and professionally to both skilled trades and non-technical, high-net-worth or executive-level clients.
Strong mechanical aptitude; comfortable reading blueprints, structural drawings, and technical specifications.
Experience leading or coordinating small crews/subcontracted labor on short notice.
Excellent problem-solving skills with the ability to make sound decisions independently under time pressure and changing site conditions.
Fluent English required (written and verbal); bilingual (Spanish) a plus.
Proficiency with basic tools of the trade, power tools, rigging equipment, and mobile technology for reporting/documentation.
Valid driver's license and clean driving record; ability to obtain passport/travel documentation.
High school diploma or equivalent required; technical/trade certification, GC license, or relevant construction credential strongly preferred.
Travel & Physical Requirements:
Willing and able to travel frequently 50%, including multi-day trips, with limited notice, domestically and potentially internationally.
Ability to lift/move up to 75 lbs., work at heights (ladders/lifts), and perform physical installation tasks outdoors in varying weather conditions.
Comfortable working flexible/non-standard hours around trade show schedules and client availability.