Product Planning Consultant

Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department OverviewOur team drives strategic product planning and lifecycle support for the Dimetra portfolio, focusing on robust service support solutions. We bridge technical engineering, product marketing, finance, and sales to identify market trends, evaluate business opportunities, and define feature roadmaps. Our team is dedicated to translating customer operational needs into actionable product requirements that ensure long-term commercial success and operational excellence.
Job Description
The Services Offer Manager plays a pivotal role combining operational execution, service package management, and cross-functional product support across our communications solution ecosystem. Working in close alignment with the Global Service Offer & Strategy Management team, this role is responsible for executing offer lifecycle tasks, maintaining support packages, coordinating cross-departmental delivery, and driving workflow efficiency.
The ideal candidate bridges commercial service management with practical product knowledge—supporting primary communications hardware, integrated software solutions, third-party offerings, and specialized field service applications.
Basic Requirements1. Service Offer & Package Lifecycle Management
Portfolio Maintenance: Implement and maintain service support packages across core communication hardware lines and system infrastructure.
Offer Packaging & Collateral: Prepare operational documentation, ordering guides, item reference setups, Statements of Work (SoW), pricing rules, and sales enablement resources.
Partner & Vendor Portfolios: Assist in evaluating and maintaining service support structures for partner products and complementary commercial solution frameworks.
Service-Led Initiatives: Support the launch and ongoing execution of new service concepts, defining requirements for emerging operational tools.
Tooling & Quoting Support: Input and update service package details in internal sales configurators and quoting systems, addressing pre-sale pricing gaps as needed.
2. Service-Led Product Support
Product & Offer Dual-Function: Support product management and service offer workflows for specialized operational applications and software platforms.
Lifecycle & Readiness: Gather feedback from customer and sales channels to help prioritize feature updates and ensure new releases are fully supported by Service Delivery teams.
Release Communication: Draft training content and update announcements for Customer Success Managers and sales personnel to promote feature adoption.
3. Software Support Policy & Regional Execution
Request Processing: Process software support and entitlement requests across core system releases, device lifecycles, and software licenses.
Quote Approvals: Serve as an authorized reviewer and approval contact in sales systems for service quotes.
Lifecycle Notifications: Maintain a scheduled reminder cadence (1 year, 6 months, 1 month) to notify internal stakeholders of upcoming software version updates and retirement milestones.
Technical Bulletins: Author and publish standard operational guidelines and release summaries for regional teams.
4. Innovation & Process Automation
Workflow Automation: Leverage AI productivity tools and workflow platforms to automate routine administrative intake, task evaluation, and tracking processes.
Task Management: Track project deliverables, monitor ticket workflows, and participate in system user acceptance testing using project tracking tools.
Analytics & Dashboards: Maintain operational tracking dashboards to monitor service package adoption, attachment rates, and overall performance trends.
5. Cross-Functional Collaboration
Central Liaison: Connect product development, sales, pricing, field service, and regional GTM teams to resolve delivery bottlenecks.
Governance Support: Contribute data and operational analysis for Global Portfolio Business Reviews.
Qualifications & CompetenciesEducation & Experience
Education: Bachelor’s degree or equivalent experience in Business, Operations Management, Information Systems, Telecommunications, or a related field.
Experience: 3-5+ years of experience in project coordination, business operations, offer management, or product support—preferably in technology or communications sectors.
Technical & Tool Proficiency
Task & Data Platforms: Solid experience with project tracking tools (e.g., Jira) and analytics platforms or spreadsheets for reporting and trend analysis.
AI & Low-Code Automation:
Generative AI Tools: Proficiency in using prompt engineering to draft operational updates, summarize technical content, and generate reports.
Workflow Automation: Practical familiarity with maintaining low-code automated workflows connecting task management systems, databases, and AI models.
Domain Knowledge (Plus): Basic understanding of LMR communications systems, hardware/software lifecycles, or IT operational frameworks.
Key Behavioral Traits
Cross-Functional Communication: Excellent written and verbal skills to translate technical updates for commercial and field support teams.
Proactive Problem Solving: Ability to identify manual operational bottlenecks and implement automated solutions.
Organizational Agility: Strong multi-tasking skills with the ability to manage competing timelines across regional stakeholders.
We offer:
Flexible working hours
Hybrid mode
Comfortable working conditions (high class offices, parking space)
Competitive salary package
Strong team-oriented culture
Contract of employment
Private medical & dental coverage
Life insurance
Multisport or MyBenefit vouchers
1000 PLN for spectacles
Employee Pension Plan (PPE)
Trainings and broad development opportunities
Volleyball f