IT Business Analyst – CRM Rollout & Support

IT Business Analyst – CRM Rollout & Support
Poland | Remote | 6-Month Contract |
ABOUT THE ROLE
We are looking for an experienced Business Analyst to support the rollout, adoption and ongoing operation of a global CRM platform across multiple international markets.
This is an initial 6-month contract, with the possibility of extension up to 12 months based on project needs.
The role will work closely with global and local business teams, IT teams and external technology vendors, with a strong focus on rollout support, requirements management, testing, user support and continuous improvement.
WHAT WE ARE LOOKING FOR
3+ years of experience as a Business Analyst, CRM Business Analyst or Application Analyst, with hands-on involvement in CRM or enterprise application rollouts and ongoing support.
Experience supporting CRM, Sales Technology or Customer Engagement implementations
Strong experience in requirements gathering, process analysis and functional documentation
Hands-on involvement in rollout activities, testing, UAT and go-live support
Experience providing ongoing application or business-user support after implementation
Ability to coordinate effectively between business users, IT teams and external vendors
Experience working in multi-country or global technology environments
Experience with enterprise CRM platforms such as Veeva CRM, Salesforce, IQVIA OCE or similar solutions
Experience in Consumer Health, Pharma, FMCG or other complex commercial environments is an advantage
Good understanding of Agile, Waterfall or hybrid project-delivery approaches
Strong analytical, problem-solving and stakeholder-management skills
Excellent English communication skills
Proactive and hands-on approach, with the ability to independently follow issues through to resolution
Ability and willingness to work effectively across Europe, Asia and LATAM time zones, with reasonable flexibility in working hours
There may be occasional travel to local markets during selected project milestones, such as UAT or go-live
WHAT YOU WILL DO
Support CRM rollout activities across multiple countries and regions
Work with local markets to gather, analyse and document business and functional requirements
Translate business needs into clear requirements for IT and external technology vendors