Field Services Specialist

Field Services Specialist
Turkiye, İzmir | On-Site | Full-Time |
ABOUT THE ROLE
We are looking for a IT Support Specialist to provide onsite support. The role focuses on field support operations providing end user support and related devices.
WHAT WE ARE LOOKING FOR
Minimum 3+ years of hands-on field IT support experience
Strong knowledge of Windows, MacOS, mobile devices, printers, and basic network troubleshooting
Experience with hardware replacement, imaging, configuration, and end-user support
Ability to travel between sites and work in onsite environments
Experience using ITSM tools (ServiceNow or equivalent) for ticket handling
Basic English reading and writing skills for documentation and vendor coordination
Relevant technical certifications (e.g., Microsoft MCP/MCSA) are a plus
WHAT YOU WILL DO
Provide onsite IT end user support including incident resolution, installation, maintenance, and troubleshooting of IT systems and equipment
Deliver VIP and Tech Bar support, including remote and onsite troubleshooting and system configuration guidance
Manage the end-to-end lifecycle of IT assets, including inventory tracking, labeling, warehouse coordination, and asset disposal processes
Coordinate with vendors and third parties for repairs, onsite activities, and equipment logistics
Participate in IT projects, new site openings, hypercare activities, and special initiatives
Provide after-hours or escalation support for plant-critical issues when required
iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies.
Visit us at https://www.isoftstoneinc.com.
iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.