Customer Support Engineer

About Liferay
Liferay is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay’s all-in-one platform unites Liferay DXP with our cloud platform capabilities, built-in analytics, and commerce functionality, reducing time to market and accelerating innovation. Our customer roster includes global companies such as Airbus, US Bank, Honda, and Desjardins.
But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. This commitment extends beyond our product; Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!
About You and this Role
Are you a tech lover? Do you enjoy investigating like a detective? Do you enjoy interacting with new people every day? If your answer is yes you are at the right place. Liferay is looking for a sharp and hard-working Customer Support Engineer to join our growing support team.
Key Objectives
As a Customer Support Engineer you will have the opportunity to help resolve Liferay product issues for hundreds of companies in fields that range from entertainment to finance to government and more.
Manage multiple reported issues among various customers simultaneously
Investigate real-life scenarios that occur within Liferay’s products
Recognize and gather crucial information which lead us to the solution
Configure different java web based environments each day to test and aim to reproduce customer issues
Maintain a professional and quality relationship with customers through our internal ticketing system
Communicate status updates and drive communication with customers from start to finish
Work together as a team to deliver the best possible solutions through brainstorming and knowledge sharing
Create and assist in maintaining internal and public facing documentation
Required Qualifications
Working knowledge of application configuration, deployments, and environment setup
Ability to read logs, stack traces, error messages, and mo