Licensing Advisor Manager

Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
The Licensing Advisor Manager leads and develops a team of Licensing Advisors responsible for helping Zones clients understand, acquire, optimize, renew, and expand software and cloud licensing solutions. The role combines people leadership, licensing expertise, customer and seller consultation, pipeline and portfolio management, operational oversight, and continuous improvement.
This manager aligns team activity with business objectives, strengthens customer relationships, improves the quality and timeliness of licensing support, and partners across Sales, Licensing Support, Cloud and Software, Operations, Microsoft and other software publishers to support growth and customer outcomes.
What you’ll do as a Licensing Advisor Manager:
Employees employed in the role of Licensing Advisor Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Provide day-to-day leadership, coaching, workload direction, and escalation support for Licensing Advisors and related licensing resources.
• Set clear expectations, reinforce accountability, and create an empowered team culture focused on customer outcomes, quality, collaboration, and business results.
• Manage team pipeline, case queues, service levels, performance reporting, and portfolio activity; identify risks, bottlenecks, and follow-up actions.
• Guide the team on Microsoft and other Tier 1 software publisher licensing programs, product terms, entitlements, renewals, lifecycle considerations, cloud transitions, and commercial options.
• Act as an escalation point for complex licensing questions and coordinate with publisher, partner, operations, sales, and technical stakeholders when additional validation is required.
• Lead consultative client and seller engagements to discover licensing needs, clarify options, identify optimization opportunities, and support new, renewal, adoption, and expansion motions.
• Develop and execute strategies and market plans that grow existing client relationships and support acquisition of new customers.
• Build productive relationships with customer, partner, and internal stakeholders, including executive-level contacts, to communicate Zones licensing lifecycle and software asset management capabilities.
• Contribute to proposals, presentations, targeted customer meetings, and other business-development activities that support software and cloud opportunities.
• Oversee the team’s customer portfolio against assigned revenue, profit, contribution, pipeline, and service objectives.
• Improve operational visibility and case management by refining queue views, dashboards, reporting, escalation monitoring, and service-level tracking in approved business systems.
• Partner with process owners to improve licensing workflows, case routing, knowledge content, reporting requirements, and handoffs across teams.
• Maintain current playbooks, job aids, knowledge articles, and team guidance; ensure changes in publisher programs, systems, and internal processes are communicated and adopted.