IT & AV Desktop Support Technician

Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
Term: 5+ month Contract
Location: 100% onsite in Washington DC 20548
Pay: Up to $40/hr
Hours: Day shift - Mon-Friday 8-5pm
What you will do as the IT & AV Desktop Support Technician:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
Provide white glove support onsite for Audio/Video solutions at conference rooms for larger events, meetings, and webinars.
Perform tasks that require physical presence at a Customer Locations.
Perform installation, configuration and troubleshooting of Audio/Video devices, Conference room devices, Windows devices, and Teams /Zoom conferencing solutions.
Perform connectivity management tasks such as connecting, hard reset, soft reset, providing remote access to Level 2 teams while supporting whole meeting or event durations.
Replace faulty or damaged Equipment Components, such as hard drives, power supplies, or network cards.
Perform basic troubleshooting steps such as power cycling Devices or checking physical connections.
Perform physical maintenance tasks such as rack and stack operations, Equipment labeling.
Handle the installation, replacement, or removal of Equipment Components.
Ensure proper physical connectivity by connecting and testing network cables, fiber optic connections and communication links.
Maintain an inventory of Equipment, tracking serial numbers, and managing spare parts
Perform on-site troubleshooting tasks, such as verifying power and network Connectivity, checking indicator lights, or physically inspecting Devices
Perform asset management.
Perform Audio/Video testing on conference rooms and prep the rooms 1 hour before the events or meetings
What you will bring to the team:
Strong knowledge in ITIL process.
ITIL Certification
Strong communication
Good understanding of Audio/Video technologies
Good understanding of VIP support for conference rooms setup
Good experience with End user and Deskside support
Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team.