Client Solution Architect

Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
As a Client Solutions Architect (CSA), you will work with enterprise clients in Florida to initiate, solution, and deliver IT solutions across AI, Data Center, Networking, Security, Cloud, and Digital Workplace. This role serves as a trusted advisor to clients by understanding their business priorities, IT architecture, and transformation initiatives while building relationships with key stakeholders.
This role is responsible for revenue growth through client acquisition, retention, and satisfaction, along with achieving operating and margin targets and supporting continuous improvement.
Remote role but we are targeting candidates in or near the greater Orlando, or Tampa areas, with occasional onsite client or company meetings and travel up to 50%.
What you’ll do as the:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Client Strategy and Relationship Development
Serve as a trusted advisor to new and existing clients by understanding their business goals, IT architecture, and transformation priorities.
Align with the client CIO/CTO agenda and build relationships with key technical and business stakeholders.
Identify opportunities proactively with the sales team and support account growth across assigned clients.
Solution Development and Technical Expertise
Conduct high-level scoping and bring in the right technical experts to support discovery and solution design.
Create responses to customer RFPs and technical solution components of statements of work.
Develop pricing, technical documents, high-level designs, and presentations that clearly explain design principles, rationale, and implications.
Lead design sessions, capability discussions, and solution presentations for customers and OEM partners.
Support short-term billable engagements such as assessments, proofs of concept, or architectural engagements to maintain technical depth and offset cost of sales.
Practice, Partner, and OEM Collaboration
Maintain a thorough understanding of Zones products, services, solution offerings, capabilities, and differentiators.
Attend sales enablement sessions and provide added insights to sales teams on products, services, technologies, trends, and solutions.
Develop relationships with key OEM and delivery partners to support specific pursuits and joint go-to-market plans.
Identify OEMs critical to Zones’ success within each account and influence deal registration by communicating Zones’ value.
Work with delivery partners, when needed, to develop competitive pricing and winning client solutions.
Pipeline, Forecasting, and Reporting
Manage pipeline and forecast product and services revenue and gross margin for the defined market.
Maintain current pipeline, forecast, time and billing, project, and activity reporting using defined tools and meeting submission deadlines.
Support other solution architects, geographic areas, and practices as needed based on subject matter expertise, skill set, demand, and availability.
Support customer satisfaction goals and continuous improvement across assigned accounts.
What you will bring to the team:
Bachelor’s degree in Computer Science, Engineering, Business or related discipline; equivalent years of experience is acceptable
Minimum 12 years of experience in an IT