Operations Specialist - Renewals

Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview
The Operations Specialist - Renewals plays a key role in supporting contract renewal activities by ensuring accurate data management, timely quote generation, and effective coordination with internal teams. This role focuses on maintaining renewal pipelines, supporting publisher contract creation, and providing operational support that enables successful renewal outcomes.
The position works closely with Sales, Licensing Support Specialists (LSS), and Licensing Advisors (LA) to ensure renewal opportunities are managed efficiently and aligned with business objectives.
What You Will Do as a Operations Specialist-Renewals:
Maintain and update renewal data across monthly, quarterly, and annual renewal cycles to ensure accuracy and visibility.
Generate renewal quotations in a timely manner to support successful contract renewals.
Develop and maintain proficiency in the creation and management of publisher contracts.
Prepare and provide accurate Bills of Materials (BOMs) and order-related information to Account Managers.
Collaborate with Sales, Licensing Support Specialists (LSS), and Licensing Advisors (LA) to support renewal opportunities and business priorities.
Track renewal activities and provide regular status updates, highlighting timelines, risks, and potential challenges.
Research publisher updates and industry developments to support informed decision-making and renewal planning.
Create, maintain, and enhance process documentation to drive consistency, efficiency, and continuous improvement.
Support operational excellence by identifying opportunities to improve renewal processes and workflows.
What You Will Bring to the Team
Bachelor's degree or equivalent professional experience.
Experience supporting contract renewals, operations, licensing, or sales support functions.
Strong attention to detail with the ability to manage and maintain accurate data.
Experience preparing quotes, BOMs, and renewal-related documentation.
Ability to coordinate effectively with cross-functional teams and stakeholders.
Strong organizational, communication, and time management skills.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Process-oriented mindset with a focus on continuous improvement and documentation.
Interest in staying current with publisher programs, industry trends, and business updates.
Zones offers a comprehensive Benefits package