Solutions Engineer

Laserfiche is looking for a dynamic Solutions Engineer who is a client‑focused problem solver, playing a critical role in guiding clients through every stage of the implementation journey. In this role, you will partner closely with clients to understand their business objectives, uncover technical and operational challenges, and translate those needs into well‑designed, scalable solutions. You will serve as a trusted advisor—facilitating discovery conversations, proposing system configurations, demonstrating product capabilities, and ensuring seamless deployment.
Solutions Engineers collaborate cross‑functionally with Product, Engineering, and Project Management teams to ensure each implementation is executed with precision and aligned to client expectations. You will configure and deploy solutions, test functionality, troubleshoot issues, and provide clear communication throughout the process to keep stakeholders informed and confident.
In addition to supporting complex implementations, Solutions Engineers may independently lead smaller‑scale projects, ensuring timelines, deliverables, and budgets remain on track. This includes coordinating tasks, managing client expectations, documenting project outcomes, and delivering high‑quality results that drive long‑term client satisfaction and product adoption.
About the Role - Key Responsibilities:
Implement LF Projects
Work directly with the client to gather and analyze project requirements
Design, implement, and deploy a solution for small- to medium-sized projects that incorporates out-of-the-box Laserfiche software and functionality
Install, configure, and license software necessary for the implementation
Provide weekly status meetings and demos to keep the client informed on project progress and report/discuss any obstacles
Complete technical documentation for each project including System Documentation, End User Documentation, and a Test Plan
Provide troubleshooting, training and support for the client during end-user testing and the post-deployment phase
Manage LF Projects
Manage small-scale LF projects, ensuring adherence to PM methodology
Create a project management plan that includes timeline, communication plan, and team tasks
Monitor and report on project status and budget
Conduct project closeout and complete a project retrospective
Support the Services team
Provide implementation backup to other Solutions Engineers as needed
Participate in knowledge exchange at forums and other department meetings
Provide product feedback and support
Review and test new Laserfiche releases to discover bugs and potential enhancements proactively
Provide feedback on current LF processes and participate in department retrospectives
About You - Essential Qualifications:
Ability to work independently and take initiative during the project life cycle
Strong problem-solving skills and ability to troubleshoot complex and dynamic client environments
Excellent attention to detail
Ability to manage competing priorities and take responsibility for timely completion of tasks
Strong written and verbal communication skills
Bachelor's Degree required
1 year of relevant work experience preferred but not mandatory
Must be able to support occasional evening and weekend work
Ability to travel up to one week per month
About Us
Laserfiche is a global leader in intelligent document management and business process automation, dedicated to helping organizations drive digital transformation. Headquartered in Long Beach, California, Laserfiche empowers businesses of all sizes—from dynamic startups to Fortune 500 enterprises—to accelerate productivity, improve collaboration, and deliver exceptional customer experiences.
Through scalable workflows, customizable digital forms, and AI-powered automation, the Laserfiche platform enables teams to simplify complex processes and operate with greater efficiency. Our no-code solutions empower employees to innovate, adapt quickly, and make data-driven decisions that move their organizations forward.