Digital Consultant - Bilingual French/English

Digital Consultant (Bilingual French/English)
Shift Digital is the leader in digital marketing program optimization. Established in 2008 and headquartered in Birmingham, Michigan, our comprehensive solutions help national brands and their local retailers measure, manage, and improve the performance of their digital marketing and sales initiatives.
This position is an entry-level role within Shift Digital with many opportunities for advancement. In this role you will be exposed to client management and Shift Digital’s proprietary technology solutions.
Shift Digital offers top-of-the-line medical, dental, and vision benefits including fertility benefits, best in class parental leave, awesome company events and a generous PTO policy plus personal wellness days, community days and more!
Roles & Responsibilities
Provide support in French and English for dealerships enrolled in the Dealer Digital Program
Build relationships with dealership clients remotely via phone and email
Communicate digital program expertise to clients
Work with certified vendors to process dealership requests such as enrollments, cancellations, or upgrades
Draw key insights from analytics to make product and service recommendations
Troubleshoot technical challenges on behalf of clients
Manage and maintain brand compliance standards
Attend weekly account status meetings to provide updates from Dealer Support team
Complete digital health assessments and program growth outreaches as needed
Log client information in Salesforce CRM
Communicate with account team to troubleshoot issues, provide reporting, and update client records
Brief field team members on client history on an as needed basis
Meet tight deadlines
Manage a multitude of tasks in a timely fashion
Desired Experience & Qualifications
Fluency in French Canadian dialect is a requirement
Bachelor’s Degree required (Focus in Marketing, Business, or Communications are preferred)
1-3 years of relevant industry experience (Marketing, Communications, or Automotive) OR experience in an internship or on-campus organization
Previous customer service experience is preferred
Comfortable working with unfamiliar technology related to the digital space (ie Salesforce, Lead Management Tools, Websites, etc)
An ability to work independently but also be a team player
Time management skills and organization
Strong verbal communication skills
Ability to work well in a fast-paced environment
Shift Digital participates in eVerify - EOE