Automotive Warranty Specialist

Are you an automotive fan?
Have you gained experience in a position related to handling warranty cases?
MSX is looking for a proactive Warranty Specialist to join our team in Rome.
The main purpose of the role is to review and assess all warranty claims according to Our Customer policies and technical procedures. You will evaluate claims, ensure correct allocations, and determine appropriate warranty responses, which are tracked in a database. Responsibilities include reviewing claims for coding accuracy, ensuring repairs comply with reported faults and brand standards, and addressing dealer and workshop inquiries via email and phone. You will correspond professionally with dealers and Brand Management regarding claim evaluations and amendments.
Main responsibilities:
Manage day by day warranty claims and/or pre-approval according with daily workload;
Verify warranty policies and procedures application;
Check claims integrity;
Check claims correctness according with Customer systems;
Address claims control according with Dealer behavior and deficiency;
Communicate with Customer about cases in analysis;
KPI results reporting.
We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal Warranty Assessor has the following educational background and gained the following experience:
Knowledge of warranty terms and rules
Understanding of workshop processes
Proficiency in mechanical and electronic diagnostics
Familiarity with technical documentation
Strong interpersonal and communication skills
Effective collaboration across functions
Initiative, independence, and results orientation
Flexibility and problem-solving ability
Proficiency in Italian and English
If you can demonstrate that you are customer focused and can communicate effectively, we would like to hear from you!

Employment type
Full-time

Work arrangement
Hybrid