Senior Manager - Executive Housekeeper - Aria

Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
At Aria, every detail shapes the guest experience. As the Senior Manager Executive Housekeeper, you'll lead a high-performing team dedicated to delivering the impeccable standards of luxury and service that define our resort. This is an opportunity to inspire excellence, elevate operations, and make a lasting impact by creating an environment where both guests and team members thrive. If you're a strategic hospitality leader with a passion for people, operational excellence, and unforgettable experiences, we invite you to join the Aria team.
You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us!
THE DAY-TO-DAY:
Manage the department's guest service standards, guest service initiatives, and productivity standards
Coach the leadership team to optimize performance and develop department-wide solutions to improve the guest experience
Lead significant improvement initiatives and processes to enhance performance for employees and leaders
Provide input on the research, development, evaluation, and implementation of new products, services, standards, technology, and processes to maintain a competitive position and anticipate changing customer needs in a complex hospitality and gaming environment
Lead experienced leaders in implementing and sustaining policies, operating procedures, directives, and the Collective Bargaining Agreement
THE IDEAL CANDIDATE:
Must be 21 years of age or older
Bachelor’s Degree or equivalent experience
Two (2) years of prior relevant experience in the direction and management of employees in a similar hotel environment
Experience leading union team members and working within a collective bargaining environment preferred
Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders, bilingual highly preferred
Must be able to work various shifts, including weekends and all holidays
THE PERKS & BENEFITS:
Health & Income Protection benefits (for eligible employees)
Professional and personal development opportunities through employee programs and network groups
Free meals in our Aria employee dining room
Free parking on and off-shift at all MGM Resorts properties
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19536
Are you ready to JOIN THE SHOW? Apply today!