Assistant Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities
Drives Basic Hygiene on the operations floor and build culture for the same within Payment Integrity Operations
Driving Cost Reduction Agenda in the Processes with Automation Opportunities, Productivity Enhancement Opportunities and Cross utilization of resources
Assist the New Hires and Tenured Staff to meet the Productivity and Quality goals
Manage team and ensure quality and productivity targets are met and exceeded
Motivate and engages team members and maintains attrition within thresholds
Provide coaching and feedback to team members to enable them to improve their performance and focus on their career pathing and advancement within the organization
Assist new hires such that they are productive on the floor in the shortest possible time frame
Build systems to ensure no escalations and is prompt in responding to escalations
Provide inputs to Leadership on process gaps that exist
Ensure compliance with internal policies and procedures, external regulations, and information security standards
Be sensitive and aware of the Organizational priorities towards Change & Innovation and Cost Optimization
Works independently with minimal direction and is very high on execution and adherence to timelines
Takes initiative to understand the process and keeps himself updated on the important changes in the business and the Healthcare industry
Builds solid relationship with onshore counterparts and support functions and utilizes the relationship to maximize the results for OGA Handles the MIS and reporting needs with accuracy and timeliness
Be eager to take on more responsibilities and should be able to execute the Adhoc tasks
Analyze and identify error trends and opportunities for defect reduction
Analyze and develop overall improvement plans (department and individual)
Administrative responsibilities as assigned Handles sensitive information appropriately (HIPAA) and acts in a fair and honest manner consistent with the company's code of conduct
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications
Medical degree - BHMS/BAMS/BUMS/BPT/MPT/B.Sc. Nursing
2+ years of relevant experience in healthcare BPO as a Team Manager
5+ years of total Healthcare experience
Experience with Performance Management
Experience with Project Management
Experience in coaching and mentoring
Demonstrated ability to do careful listening, tact and candor, two-way communication, and master a high impact communication style
Demonstrated ability to be a Self -starter who can manage multiple priorities with minimum direction solutions
Demonstrated ability to Effectively organize and lead a team of 20+ people, in cooperative processes to achieve shared outcomes
Proven effective communication skills both verbal and written
Proven effective numeracy and analytical skills
Preferred Qualification
CPC Certification
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Work arrangement
No