Coordinator, PREP / Coordonnateur·trice, NREP

About the College of Immigration and Citizenship Consultants (the College)
The College is the authority mandated by the Government of Canada to regulate the practice of Regulated Canadian Immigration Consultants (RCICs) and Regulated International Student Immigration Advisors (RISIAs). Its role, authority and powers are established in the College of Immigration and Citizenship Consultants Act (Canada). The College sets and enforces the licensing, education and ethical standards of the profession, in the public interest.
Industry
Self-Regulatory Organization (SRO)
Position
JOB TITLE: Coordinator, PREP
Department: Professional Standards, Research, Education and Policy (PREP)
Reports to: Supervisor, PREP (Operations and Administration)
Language Requirement: Bilingual Non-Imperative
Location: Canada
Classification: Permanent full-time
Why join us?
Do you want to be part of a team that strives to enhance and uphold Canada’s immigration and citizenship consulting profession? If you share our passion and purpose, please consider applying for the opportunity below to become part of a team that makes a difference.
How will this role support our team?
The Coordinator, PREP will support our team by providing program and administrative support to implement, administer and assist with the evaluation of programs and initiatives.
Responsibilities Include (but are not limited to)
Receive and process program forms and submissions for accuracy and completeness of required information and follow up with applicants on missing documents and/or incomplete files.
Respond to program-related inquiries to provide information and updates and escalate to the Supervisor as needed.
Create and communicate program calendars and session schedules in collaboration with Instructors, Supervisor and other stakeholders.
Maintain the Department’s program-specific databases, including developing user guides and workflow processes.
Collaborate with the supervisor and/or PREP management team to develop and report on program/project metrics and process standards to inform quality assurance process.
Draft and distribute a variety of written communication materials to relevant stakeholders including email, internal and external correspondence, forms, program schedules, purchase orders, website content, reports, and presentations.
Provide coordination support to the Department (e.g., maintain departmental mailbox, schedule meetings, prepare agendas, take minutes, circulate materials and maintain the filing system).
This role will support our team by providing
Experience in data maintenance, reporting and spreadsheets to provide cyclical and ad-hoc metrics supporting analysis, including trending, forecasting and identification of sub-groups
Time management and prioritization skills to manage conflicting demands and commitments
Organizational skills and attention to detail to keep track of administrative processes for the Department and ensure accuracy and completeness of documentation
Interpersonal and stakeholder relationship management skills to represent the College as the first point of contact and respond to general inquiries from internal and external stakeholders
Flexibility to work in a fast-paced changing environment as a collaborative team player who demonstrates initiative
Written and verbal communication skills to draft communications and communicate with program applicants
Required Education and Experience
College Diploma
1 to 3 years of experience working in an administrative field
Knowledge of office/administrative software
Bilingualism in English and French is considered an asset
What We Offer
The College hires and onboards 100% remotely
The opportunity to protect the public interest within the immigration and citizenship sector
A culture of transparency, where team members are involved in important conversations
Health benefits from day one for you and your family
Access to the Employee and Family Assistance program
How to Apply
Click here to upload your resume and brief cover letter indicating why you feel you are fit for this role.
Your personal information is collected and used by the College when you apply for employment with the College. Please read the College’s Privacy Notice for more information regarding its privacy practices.
The College is an equal opportunity employer. We welcome applications from persons legally entitled to work in Canada, who represent the diversity of our nation, and whose qualifications meet the skills and experiences we seek. We are committed to providing equal opportunities to all candidates and to meeting the needs of people with disabilities. Should you be contacted regarding an employment opportunity and require an accommodation for a disability, we will be pleased to work with you to identify how we can best support you through this process.
The successful candidate will be required to undergo a criminal background check.
While we thank all applicants for their interest, only those identified for further consideration will be contacted.
Ce poste est affiché en français sur notre site Web à https://college-ic.ca/whats-on/careers?l=fr-CA
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À propos du Collège des consultants en immigration et en citoyenneté (le Collège)
Le Collège est l’autorité mandatée par le gouvernement du Canada pour réglementer la pratique des consultants réglementés en immigration canadienne (CRIC) et des conseillers réglementés en immigration pour étudiants étrangers (CRIEE). Son rôle et ses pouvoirs sont établis dans la Loi sur le Collège des consultants en immigration et en citoyenneté (Canada). Le Collège établit les normes de la profession en matière de délivrance de permis, de formation et d’éthique et veille à leur application dans l’intérêt public.
Secteur
Organisme d’autoréglementation (OAR)
Poste
TITRE DE POSTE : Coordonnateur·trice, NREP
Service : Normes professionnelles, recherche, éducation et politiques (NREP)
Supérieur immédiat : Superviseure, NREP (opérations et administration)
Exigences linguistiques : Bilinguisme non essentiel
Lieu : Canada
Classification : Poste permanent à temps plein
Pourquoi vous joindre à nous?
Souhaitez-vous faire partie d’une équipe qui a à cœur de renforcer et de soutenir la profession de consultant en immigration et en citoyenneté? Si vous partagez notre passion et notre objectif, posez votre candidature ci-dessous pour vous joindre à une équipe qui apporte une contribution importante.
De quelle façon ce rôle soutiendra-t-il notre équipe?
Le coordonnateur ou la coordonnatrice, NREP, épaulera notre équipe en fournissant de l’appui aux programmes et du soutien administratif en vue de mettre en œuvre les programmes et les initiatives, de les administrer et de prendre part à leur évaluation.
Les responsabilités comprennent les éléments suivants (sans toutefois s’y limiter)
Effectuer la réception et le traitement des demandes et des formulaires relatifs aux programmes afin d’assurer l’exactitude et l’exhaustivité des renseignements demandés en plus de faire un suivi des documents manquants ou dossiers incomplets auprès des candidats.
Répondre aux demandes de renseignements sur les programmes en vue de fournir de l’information et des mises à jour et acheminer ces demandes à la superviseure, au besoin.
Établir des calendriers pour la prestation des programmes et pour les séances en collaboration avec les formateurs, la superviseure et d’autres parties prenantes et les transmettre.
Tenir à jour les bases de données propres aux programme

Employment type
Full-Time

Work arrangement
Yes