Specialty Sales Support 1

Work Your Magic with us! Start your next chapter and join MilliporeSigma.
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.
Your Role
At MilliporeSigma, the Special Business Support Specialist is the primary point of contact for customized order processing for our Special Business Customers. The emphasis of this role is on identifying and removing supply chain barriers from batch allocation through shipment. Key responsibilities include:
Support varied order entry and order management activities for Serum, Bulk & Custom materials, Batch Reservations, and other unique businesses within Life Sciences
Communicate customer requirements via accurate order entry, date management, and specification review
Provide proactive communication on the status of orders by monitoring from entry through shipment, with support from Order Management and Planning, to ensure on time delivery and customer satisfaction
Support customers by proactively reducing the frequency of complaints through effective preventative actions, customized order processing, and order management techniques to drive strong business relationships and ensure business and customer retention
Confirm customer packaging configurations, and customer specifications using change control data to ensure customer expectations are met
Offer alternate products and configurations when the requested product is not available
Develop solutions for customer inquiries, and problem-solve to meet or exceed customer expectations
Identify root cause and corrective actions to minimize customer impact
Investigate and resolve inquiries with the appropriate functional areas
Who You Are
Minimum Qualifications:
High School Diploma or GED
2+ years of customer service experience
1+ years of SAP systems and Salesforce
Preferred Qualifications:
Associate degree
Knowledge of Oracle and MS Teams
Customer service experience in the Life Science industry
Ability to create spreadsheets, formulas and charts in Microsoft Excel
Process improvement skills