Technical Support Consultant (Android)

Summary of Role
V-Key is an internationally acclaimed software-based digital security company headquartered in Singapore and founded in 2011. Its pioneering mobile technology powers ultra-high-security solutions for digital identity, authentication, authorization for major banks, payment gateways, and government agencies.
We are also the inventor of V-OS, the world’s first and only true patented virtual secure element that uses advanced cryptographic and cybersecurity protections to comply with standards previously reserved only for expensive hardware solutions. It supports a wide range of use cases, including digital banking, national digital identity, digital tokens, Smart Nation, Card- less ATM withdrawals, and Mobile Document Signing.
We are looking for a Consultant (Client Android) as part of Customer Success and Support Department.
Duties and Responsibilities
Work together with Technical Support Team and Cross-Functional teams to troubleshoot incident, problem and change management to ensure all reported issues are resolved as per pre-defined SLA
Create and maintain API Bridge solution between V-Key SDK and cross platforms (i.e. Flutter, ReactNative, Cordova…)
Manage V-Key Diagnostic Application including maintain, update application regularly
Participate in the project with customer to support the integration of V-Key solution
Provide on-call/remote support outside regular business hours as and when required.
Requirements
Bachelor’s degree or equivalent experience
Mininum 2 years of experience in building software for Android
Experience in Java/Kotlin language foundation, experience working with JNI layer and C/C++ language is preferred.
Experience working with external data sources, APIs, third-party libraries, JSON and RESTFul technologies.
Familiar with Android development framework and tools for analyzing memory usage, performance issues, and crash symbolication/debugging
Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
Solid understanding of the full mobile development life cycle
Experience with iOS development, cross platforms development (i.e. Flutter, React Native, Cordova, Kony…) would be a plus
Utilize AI-powered development tools (i.e. Claude, Github Copilot) and emerging AI technologies to improve software engineering effectiveness, including coding, testing, debugging, documentation, performance optimization, and problem resolution would be a big plus.
Soft skills
Able to handle pressures while working on high priority/critical incidents
Able to handle pressures while working on high priority/critical incidents
Work in a team environment
Be smart, driven, curious, and empathetic support member
Love to work with multi-national customers
Good at interpersonal communication with strong verbal/written English skills
Previous experience supporting software products and resolving complex technical queries
Experience in a customer-facing role within a high-tech industry, ideally with direct exposure to troubleshooting technical issues
Willing to work beyond business hours as and when required (Overtime benefit will be provided)
Willing to travel oversea to work at customers’ site as required.

Employment type
Full-Time

Work arrangement
No