Relief Mental Health Worker - 988

Mental Health Workers (9-8-8) provides immediate assessment and supports to individuals who call the 9-8-8 call line. The 9-8-8 call line is a national mental health call line for individuals experiencing thoughts of suicide and/or emotional distress The primary goals of service are to establish initial contact with callers to the 9-8-8 call line, provide assessment and intervention to stabilize crisis, support individuals in the collaborative development of a plan to reduce risk and promote safety and recovery. Through evidence-based mental health interventions, promote relapse prevention and transition to longer term supports and recovery activities where appropriate. Staff must be willing to work rotating shifts including night shifts, weekends and holidays as this is a 24 hour program.
Location: Peterborough
Status: Relief
Posting# 988-MHW-RLF-08-25
Wage: $31.87 to $33.35 per hour, plus 6% vacation pay
Application Deadline: Open until filled
Available shifts include:
7:00 AM - 5:00 PM
12:00 PM - 10:00 PM
9:00 PM - 8:00 am - an hourly premium is provided for overnight shifts
This is an on-site position located in Peterborough, Ontario.
Preference is given to candidates that have daytime and overnight availability.
This is a unionized position and shifts are offered in accordance with the collective agreement.
Please see below for a detailed description:
Key Responsibilities
1. Mental Health Work
Establish initial contact, rapport, and collaboration with the caller.
Complete an assessment of risk, including suicidal thoughts, feelings, capability, and actions.
Assessment of strengths, protective factors, coping strategies, supports and resources.
Collaborative development and/or review of a plan to reduce risk, amplify strengths and build hope for recovery.
Empower callers to work towards securing their own safety.
Engage with emergency services when required.
Provide supportive interventions.
Identify meaningful sources of support.
Provide support with system navigation including health, housing, financial, legal, education, employment.
Facilitate referrals to identified community resources.
Work other C.M.H.A. staff/programs to support clients.
Provide mental health information/education to individuals, care givers and other service providers.
2. Documentation
Complete formal written rationales and assessments evidencing recommendations/referrals for interventions
Complete administrative tasks – O.C.A.N. assessments, case notes, time sheets, expense claims, time off requests
Document and maintain client records
Proper entry of demographic and statistical data
3. Other Activities
Liaise with community partners
Participate in community outreach activities through the development of collaborative partnerships, education and visits to community agencies and services
4. Performance Management and Professional Development
Participate cooperatively in the agency performance management process/system
Stay current on relevant legislation and best practices, current research, policies and procedures
Participate in ongoing professional development and mandatory training
Actively engage and participate in supervisory process
5. Health and Safety– Worker Responsibilities
Work in compliance with the Occupational Health And Safety Act, applicable regulations and all organizational health and safety requirements and procedures to ensure the health and safety of clients, staff/colleagues, volunteers and students
6. Client Safety
Adhere to C.M.H.A. H.K.P.R. client safety programs including program policies as well as infection control and prevention procedures. In partnership with clients, family members, and fellow staff, maintain open lines of communication to assist the organization in identifying and achieving quality outcomes for client safety
7. Quality Assurance Measures
Q.A.M does not apply to this position
8. Other Duties as Assigned
Attend, participate in team/staff meetings, and all-staff meetings as required
Participate in agency quality improvement activities, e.g. accreditation projects, committee work, special events
Participate in quality improvement activities at the team/program level
Participate in external committees as required
Duties may change from time to time
Requirements of the Position:
Education and Training
Successful completion of Bachelor’s degree in the social/health science disciplines is preferred. A relevant post-secondary diploma combined with significant, demonstrated experience may be considered.
We recognize that mandatory training before hire is an asset, however, successful completion of the training applicable to this role shall be requirements for continued employment in this position:
Health and Safety Training (including but not limited to the following):

Employment type
Relief

Work arrangement
No