Senior Project and Engineering Manager

POSITION PROFILE:
The Senior Project and Engineering Manager provides senior-level leadership for the planning, execution, and delivery of Arel Limited's air conditioning, generator, and medical equipment installation, implementation, and servicing projects, from initiation through close-out. The role is accountable for the full utilization and development of the project team, end-to-end project management, proactive risk identification and reporting, and the identification and conversion of growth opportunities within the company's existing install base of serviced equipment.
JOB DUTIES & RESPONSIBILITIES:
Project Planning, Execution & Delivery Management:
Lead the complete project lifecycle for all assigned AC, generator, and medical equipment installation and implementation projects, from scope definition and equipment specification through installation, commissioning, and handover.
Develop a comprehensive project execution plan for each assigned project, covering scope, schedule, budget, resourcing, and quality requirements.
Prepare and maintain a project schedule (e.g., Gantt chart) for each project, reflecting task sequencing, dependencies, and key milestones.
Conduct a project kick-off meeting with the internal team and the client for every new project to confirm scope, deliverables, and timeline.
Monitor project progress against the approved baseline schedule and budget on an ongoing basis.
Escalate to senior management any project deviation exceeding [X%] of approved budget or schedule.
Coordinate procurement of equipment, parts, and subcontracted services required for project execution, in liaison with Procurement and OEM/authorized distributors.
Conduct site inspections at defined project milestones to verify that installation and commissioning work meets manufacturer specifications, applicable codes, and client requirements.
Maintain complete and current project documentation, including equipment specifications, installation drawings, commissioning reports, and variation orders.
Lead project close-out activities, including punch list resolution, client sign-off, and handover of operations and maintenance (O&M) documentation and warranty information.
Submit a project status report to senior management on a [weekly/bi-weekly] basis for every active project.
Achieve 100% completion of each project within the approved budget and agreed timeline, or formally document and obtain approval for any variance.
Resource Planning, Workforce Utilization & Team Leadership:
Assign project team members (engineers, technicians, and supervisors) to active projects based on required skill set, current workload, and project priority.
Conduct resource capacity planning across all active projects to ensure optimal, non-conflicting utilization of team members.
Monitor and report team utilization rates on a monthly basis, targeting a minimum of [90%] productive/billable utilization.
Conduct on-the-job coaching and technical guidance for project engineers, supervisors, and technicians.
Conduct performance check-ins with direct reports on a [monthly/quarterly] basis and document outcomes.
Identify skill and capacity gaps within the project team and coordinate with Human Resources on recruitment, training, and development needs.
Foster collaboration and clear communication between the sales, procurement, and field service/installation teams to minimize project delays.
Resolve resourcing conflicts between concurrent projects, escalating to senior management where consensus cannot be reached.
Project Risk, Safety & Compliance Management:
Conduct a formal project risk assessment at the initiation of every project, covering technical, schedule, financial, safety, and client-related risks.
Establish and maintain a risk register for each active project, logging identified risks, likelihood, impact, and mitigation actions.
Review and update each project's risk register at least monthly, or immediately upon identification of a new material risk.
Develop and implement risk mitigation strategies for all risks rated medium or higher.
Conduct site-specific safety risk assessments (e.g., Job Safety Analysis) prior to the commencement of work on site, including refrigerant handling, electrical, and medical equipment-specific hazards where applicable.
Ensure project execution complies with the Occupational Safety and Health (OSH) Act, NEPA regulations governing refrigerant and ozone-depleting substance handling, Ministry of Health and Wellness standards for medical equipment, manufacturer specifications, and Arel Limited's health and safety policy.
Report all safety incidents, near-misses, and non-conformances to senior management within 24 hours of occurrence.
Prepare and submit a consolidated project risk report to senior management on a monthly basis.
Immediately escalate any risk assessed as high or critical to senior management, together with a recommended course of action.
Business Development & Installed Base Growth Management:
Maintain an accurate and current register of Arel Limited's installed AC, generator, and medical equipment base by client, site, equipment type, and service contract status.
Conduct periodic reviews of the existing install base to identify opportunities for equipment upgrades, replacements, extended warranties, and preventative maintenance service contracts.
Collaborate with the Sales and Business Development team to convert identified install base opportunities into formal proposals.
Conduct account reviews with top-tier install base clients on at least a quarterly basis, including review of service history and upcoming maintenance/replacement needs.
Support the preparation of technical input for proposals and quotations related to install base expansion, upgrade, or conversion to a maintenance contract.
Track and report on install base growth opportunities, service contract renewals, and conversion rates on a quarterly basis.
Vendor & Contractor Management:
Develop and maintain relationships with key suppliers, OEMs, authorized distributors, and subcontractors to ensure the timely delivery of equipment, materials, and services required for project execution.
Evaluate, select, and recommend vendors and contractors based on technical capability, quality standards, pricing, service delivery, and compliance requirements.
Monitor vendor and contractor performance against agreed service levels, project schedules, quality standards, and contractual obligations.
Conduct periodic performance reviews of suppliers and subcontractors and recommend corrective actions, improvement plans, or alternative sourcing options where necessary.
Ensure all contractors comply with Arel Limited's Health, Safety, Security, and Environmental (HSSE) standards, company policies, and applicable regulatory requirements.
Coordinate with the Procurement Department to support contract negotiations, supplier evaluations, warranty claims, and dispute resolution.
Maintain an approved contractor and supplier database, ensuring that all vendors possess the necessary licenses, certifications, insurance coverage, and statutory compliance documentation.
Participate in supplier audits and site evaluations to assess capability, quality management systems, and operational effectiveness.
Identify opportunities to improve supplier performance, reduce project costs, enhance service delivery, and mitigate supply chain risks.
Customer Relationship Management:
Serve as the primary technical and project management liaison for assigned clients throughout the project lifecycle.
Build and maintain strong relationships with key stakeholders, including facility managers, engineers, procurement teams, healthcare administrators, and executive management representatives.
Conduct project kick-off, progress review, and project close-out meetings with clients to ensure alignment on deliverables, timelines, and expectations.
Proactively manage client expectations by providing regular updates on project status, risks, schedule changes, and mitigation plans.
Investigate and resolve customer concerns, complaints, and service issues in a timely and professional manner.
Conduct post-installation and post-project customer satisfaction reviews and develop action plans to address identified improvement opportunities.
Identify opportunities for additional services, equipment upgrades, replacements, maintenance contracts, and technology enhancements within existing customer accounts.
Collaborate with the Sales and Business Development teams to develop client retention strategies and expand revenue opportunities within the existing install base.
Maintain accurate records of customer interactions, project feedback, and follow-up actions within the company's CRM or customer management systems.
Support the preparation and delivery of technical presentations, proposals, and account reviews for strategic clients.
QUALIFICATIONS (EDUCATI

Employment type
Full-Time

Work arrangement
No