Flight Services Specialist

Summary:
The Flight Services Specialist role is comprised of a combination of responsibilities from Fleet Management. This role’s schedule is on the overnight hours. (Hours are Sun-Wed from 6pm to 4:30am). Responsibilities include being the main point of contact on their shift for Pilot, Vendor and Client communications ensuring an efficient and safe operation for all flights (on and off Jet Linx Fleet) and escalating to appropriate team(s) when necessary.
Duties & Responsibilities:
Serve as overnight liaison for flight crews and all other departments for flight assignments, flight planning, and flight following.
Monitor aircraft in-flight (flight following emails, calls, weather, in-flight diversions, emergencies) and establish contact with appropriate parties in the event of unscheduled events or itinerary changes.
Perform flight log entry and verification and record keeping including fuel expense reporting.
Review any new bookings and changes to current flights assessing all operational aspects to include but not limited to runway/airport conditions, NOTAMS, curfews, facility amenities, any reservation requirements.
Work with appropriate department(s) on flight releases and distribute crew briefings and trip sheets.
Book Pilot Airlines needed to/from Training events and Crew Swaps.
Review any necessary reports (fuel reports, endurance reports, seven-day NOTAM outlook, etc.) and flag any potential issues/questions to appropriate team(s).
Manage daily ops review process and follow-up on any open items or communicate changes that could affect the next day’s trips.
Assist in recovering any Member/Charter/Owner mechanical issues or pop-up/ASAP flights in a timely manner with efficiency and effectiveness.
Serve as overnight point of contact for wholesale charter flights, including any quote requests, changes to current trips, and any other communication/action needed.
Update any off-fleet vendors with any changes to currently booked flights and serve as main point of contact during shift.
Work on other duties, including, but not limited to, searching for hard quote options for clients and assisting with any invoicing of wholesale charter flights and/or outsourced member flights.
Interact directly with Members and Owners via telephone, fax, text, email, or in person; understanding when to escalate as needed.
Communicate flight itineraries and details regarding shift events to local Concierge teams through pass down emails, phone calls etc.
Regular and predictable attendance.
Demonstrate Jet Linx’s core values and “Supply the High” in all interactions.
Performs other duties as assigned.
Knowledge, Skills & Abilities: