Customer Service Representative 12-8 Shift

🌊 Who We Are
At Seaside Plumbing, we’re not just fixing plumbing—we’re restoring peace, uplifting lives, and raising the standard of what service in the trades looks like.
We believe:
Service should feel human, not transactional
Customers should feel heard, cared for, and taken seriously
The first interaction matters just as much as the work itself
And a career here can be something you’re proud of—not just something you do
We’ve built a company where people grow, customers trust us, and the bar is set high.
⚠️ Let’s Be Clear (Read This First)
This is not for everyone.
This is not just answering phones.
This is not a low-energy, go-through-the-motions role.
This is a high-performance customer experience role where:
Empathy matters
Urgency matters
Communication matters
You are the first impression of Seaside Plumbing.
If you don’t genuinely care about people, struggle to stay organized under pressure, or can’t bring energy to every interaction—this is not the place for you.
👉 We are where the best come to become elite.
📞 What You’ll Do
As a Customer Service Representative at Seaside, you will:
Answer incoming calls and assist customers with scheduling and service needs
Create a warm, professional, and reassuring experience for every caller
Handle inbound and outbound communication via phone, email, and chat
Follow up with customers to ensure needs are met and expectations are clear
Navigate multiple systems to input and manage customer information
Turn frustrated or uncertain customers into confident, loyal ones
Work closely with dispatch and field teams to ensure smooth operations
Maintain speed, accuracy, and attention to detail in a fast-paced environment
💪 What Success Looks Like Here
Customers feel heard, cared for, and confident after speaking with you
You respond quickly and follow through—every time
You handle a high volume of calls without sacrificing quality
You bring energy, empathy, and professionalism to every interaction
You solve problems—not just route them
You take ownership of your role and your results
🧠 What Makes This Role Different
This is not just a call center job.
We invest heavily in:
Customer communication and experience training
Personal and professional development
Creating a team that actually supports each other
You won’t just answer calls here—
👉 You’ll represent the brand and create meaningful experiences for customers.
💰 Compensation & Benefits
We believe great people deserve to be taken care of.
Competitive pay: $19–$22/hour (based on experience and performance)
100% paid health, dental, and vision (for you AND your family)
$15,000 company-paid life insurance (with upgrade options)
401(k) with 4% match
Performance-based bonuses
Profit sharing
Paid vacation, sick time, and holidays
Ongoing paid training
👉 Very few companies offer what we offer. We mean that.
🧩 Who This Is For
This role is a great fit if you:
Genuinely enjoy helping people
Are a strong communicator with a positive attitude
Thrive in a fast-paced, multitasking environment
Are organized and detail-oriented
Take pride in doing things the right way
Follow through and take ownership
🚫 Who This Is NOT For
This is NOT a fit if you:
Dislike talking to people or handling customer concerns
Struggle with urgency or time management
Get overwhelmed easily in fast-paced environments
Avoid accountability or follow-through
Prefer low expectations and minimal structure
📊 Performance Expectations
Handle a high volume of calls (100+ per day)
Maintain fast response times (speed to lead under 15 minutes)
Ensure no missed leads or follow-ups
Deliver consistent, high-quality customer interactions
🧠 Requirements
High school diploma or GED
1+ years of customer service experience (call center experience a plus)
Strong written and verbal communication skills
Ability to navigate multiple systems efficiently
Strong data entry and typing skills
Strong problem-solving and follow-up skills
Basic computer skills (Microsoft Office/Google Drive)
Ability to assess situations quickly and act accordingly
📍 Location
This is an in-person position operating out of Bishopville, Maryland
We serve homeowners across the Eastern Shore of Maryland and Delaware.
⏰ Schedule
2nd shift: 12:00 PM – 8:00 PM
Rotating Saturday shift: 8:00 AM – 5:00 PM
🌅 Our Mission
Bring brightness today.
Unlock the potential of tomorrow.
💙 Our Values
These values aren't just words on a wall—they guide our decisions, shape our culture, and set the standard for how we work together.
Ownership — Take initiative. Own the outcome. Leave it better than you found it.
Empathy — Lead with humanity, care and understanding.
Courage — Embrace discomfort. Do the hard things. Growth follows.
Gratitude — There is always something to be grateful for. Find it. Share it.
Authenticity — Be your weird self and respect that in others. You shine brighter that way.
🔥 Final Word
There are easier customer service jobs out there.
But if you’re looking for:
Growth
Opportunity
A team that actually cares
And a role where you make a real impact on people’s day
👉 This is where you raise your standard—and help others feel taken care of.
📩 Apply Now
If you’re ready to be the voice that sets the tone for an incredible customer experience, we’d love to meet you.
Seaside Plumbing is an equal opportunity employer. We are committed to building a team that reflects a wide range of backgrounds, experiences, and perspectives.

Employment type
Full-Time

Work arrangement
No