Customer Service Representative | ACT

We have an exciting
midshift opportunity available for
Customer Service Representatives. Work from home or the office – you choose!
When you join Yempo, you’ll receive the following fantastic benefits:
Highly competitive salary – paid weekly!
HMO enrollment on commencement
Additional HMO dependents added each year of service
20 vacation days per year; 7 sick days
Annual performance bonuses and incentives
Annual salary reviews and increases
Free cooked rice, snacks and hot drinks
Company polo shirts provided
Fantastic,
bright and cheerful open-plan work environment
Prestigious clients and highly professional and friendly co-workers
Key Responsibilities
Manage customer enquiries via phone, email, live chat, and inbox, including sales orders and quotations.
Respond to customers promptly and accurately, providing solutions and following up to ensure resolution.
Build strong customer relationships and deliver excellent service while identifying upselling opportunities.
Process customer accounts, maintain accurate records, and ensure communications are professional and on-brand.
Assist customers with our web portal and share feedback and insights with Account Managers and relevant teams.
Follow established communication procedures, processes, and systems.
Participate in team meetings and contribute to continuous improvement initiatives.
Comply with the Organization's Information Security Management System (ISMS), including all applicable information security policies, procedures, standards, and guidelines.
Your Background
Bachelor’s degree in any field or equivalent work experience.
At least 3 years of customer service experience.
Strong customer service and problem-solving skills.
Excellent phone etiquette, active listening, and clear communication.
Ability to multitask, prioritize, and manage time effectively.
Team player with a humble, flexible, and collaborative attitude.
Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.

Employment type
Full Time

Work arrangement
Yes