Video Analyst

ECAM is looking for talented individuals like you! Be the next Video Analyst.
As our Video Analyst, you must have an eye for detail and a passion for customer service. ECAM is growing rapidly, and our Video Analysts are our point people when dealing with media investigation; communicating with ease amongst key customers and Stealth staff when problems arise.
Job Highlights:
-Day 1 HMO for you and two (2) of your dependents.
-Annual and Performance Based Salary Increase
-Additional Leave Credits
Duties & Responsibilities:
Case Triage:
Inputting all required details in SF Case (Account name, Sub-type, Problem code, etc)
Validating information (location, date, time, camera, NVR name, etc)
Sending case confirmation and permission request if requestor is not authorized
Identify if request is/has duplicate or related case
Inputting important comments/notes/instructions
Video Review Request and Incident Reports
Review full motion/analytics/Immix Alarms (Range multiple cameras) (Range multiple days/hours) (Range multiple software)
Download/Export/Compile/Upload needed footage (Range multiple cameras) (Range multiple days/hours)
Create ticket/validate ticket for camera/NVR/recording issues
Securely back up all associated files/NVR Clean up from downloaded footages
Final report with all findings on appropriate parties
Creating follow up investigation (QA) case if required
SVIR validation to identify invalid/valid incidents
Case Reponses:
Replying to customers/stakeholders (Open/On Hold)
Creating new cases for additional or new requests
Updating Case details/information/comments/notes
Others:
Can facilitate cases and incident report audits (buddy checks) with new hires Video Analyst
Attending huddles
Attending coaching sessions
Coordinate with Monitoring Center (ES and DS) regarding SVIRs/incidents clarifications and additional information
Qualifications:
Ability to maintain the highest level of confidentiality
Amenable to working in the office as this is a work-on-site setup in select locations
Detail oriented to ensure that all work performed is of the highest quality and meets all internal and external policy and procedural requirements.
Ability to work closely with others
Computer literate and excellent knowledge of video software
Ability to follow written and oral instructions
Adequate spelling and grammatical skills
Ability to learn new software and procedures quickly
Ability to compose detailed incident reports
Ability to manage time and multitask in a fast-paced environment
Self-motivated
Why join ECAM?
At ECAM, we invite you to make a difference. Take over a position that creates community impact.
Get to work with skillful team members and experience limitless growth.
Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.

Employment type
Full-Time

Work arrangement
No