Partner Operations Team Leader

With more than 20 years of presence in financial services, OneRoyal is an award-winning, multi-licensed global broker, recognized for its strong regulatory foundation and dedication to delivering excellence. The company operates in full compliance with international regulatory standards and is licensed and regulated by ASIC, CySEC, VFSC, and FSA. OneRoyal offers online CFD trading across a diverse range of asset classes. With a global workforce of 200 talented professionals, the company fosters a dynamic, collaborative, and performance-driven environment that supports innovation and professional growth.
As the Partner Operations Team Leader, you will be responsible for leading the day-to-day operations of the Partner Operations function, ensuring the efficient administration of Introducing Brokers (IBs), partner onboarding, MLM structures, rebates, commission plans, campaigns, FXBO CRM configurations, and partner operational support.
The role is responsible not only for team performance, but also for optimizing workflows, improving operational efficiency, strengthening operational controls, reducing process bottlenecks, supporting automation initiatives, and ensuring that team capacity is effectively utilized to meet business objectives and service-level expectations.
Responsibilities
Lead and manage the Partner Operations team, ensuring partner onboarding, CRM configurations, commission structures, rebates, campaigns and operational requests are completed accurately, efficiently and within agreed SLAs
Monitor daily operational queues, prioritize workload and allocate requests based on business priority, complexity and team capacity
Act as the primary escalation point for complex partner onboarding, MLM structures, hierarchy changes, commission calculations, rebate disputes, CRM configurations and operational issues
Collaborate with Sales, Compliance, Legal, Finance, Payments, Product, CRM and Technology teams to ensure smooth partner onboarding and operational support
Oversee the investigation and resolution of rebate and commission queries, ensuring calculations are validated against approved commercial terms, trading activity, campaign rules, hierarchy structures and CRM configuration, and coordinate corrective actions where required
Oversee institutional partner operational activities in line with approved processes and stakeholder handoffs
Ensure partner agreements, CRM records and operational configurations are maintained accurately following the required approvals
Monitor workload distribution, team utilization and capacity, recommending resource allocation and workforce planning improvements
Develop team capability through coaching, performance management, succession planning and cross-training to reduce dependency on specialist knowledge.
Establish, monitor and report on operational KPIs, SLAs, backlog, quality, productivity and service performance
Identify operational risks, recurring issues and process bottlenecks, leading root-cause analysis and implementing corrective and preventive actions
Drive process improvements, automation initiatives and workflow optimization to improve efficiency and scalability
Ensure all activities comply with regulatory requirements, internal policies, operational controls and audit standards
Own the development and maintenance of Partner Operations SOPs, process documentation, operational controls and training material
Lead periodic quality assurance and configuration audits covering partner hierarchies, commission groups, rebates, campaigns and other material partner settings
Prepare and present management reports on team performance, operational capacity, SLA achievement and continuous improvement initiatives
Requirements
5+ years of experience in Partner Operations, Back Office Operations, CRM Administration, IB Operations, or similar roles within Forex, CFD, Financial Services, Banking, or FinTech
Previous experience leading or supervising operational teams
Strong understanding of FXBO CRM, Introducing Broker structures, MLM configurations, rebates, commission plans, campaigns, markups, partner onboarding, and operational controls
Experience managing KPIs, SLAs, workload distribution, capacity planning, and operational performance
Proven experience in process improvement, workflow optimization, automation initiatives, and operational transformation
Strong analytical, problem-solving, and decision-making skills with a data-driven approach
Excellent leadership, people management, stakeholder management, and communication skills
Continuous improvement mindset with the ability to drive operational excellence and change
Benefits
Comprehensive private medical insurance
Performance-based end-of-year bonus
Hybrid working arrangement
Ongoing training and professional development opportunities
Twenty-one (21) working days of paid annual leave
Twelve (12) days of paid sick leave
Opportunity to work in an international work environment
What your hiring experience looks like
Interview with a Talent Acquisition Specialist (30 minutes)
Interview with the hiring manager (1 hour)
Interview with the HOD (1 hour)
Salary range: €3000-3500 gross, monthly
Sounds like your kind of role? Let's talk!

Employment type
Full-Time

Work arrangement
No