Executive Director of Clinical Healthcare Operations

DISCLOSURES
The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time. The company will inform the personnel member when changes in the respective job description are made.
ABOUT THE COMPANY
Enterprise Management Solutions, LLC (EMS) is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service.
Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.
COMPANY WEBSITE: https://enterprisemgmtinc.com/
COMPANY PHONE NUMBER: (667) 309-5345
HUMAN RESOURCES DEPARTMENT PHONE NUMBER: (443) 478-4304 EXT 10
HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: hr@enterprisemgmtinc.com
POSITION TITLE: Executive Director of Clinical Healthcare Operations
ALTERNATE TITLE(S): Executive Director of Behavioral Health Operations, Executive Director of Clinical Operations, Director of Healthcare Compliance & Operations, Executive Director of Regulatory & Clinical Operations,
COMPANY: Enterprise Management Solutions, LLC
DEPARTMENT:
DIVISION: Operations
UNIT: N/A
LOCATION: 3310 Eastern Ave, Baltimore MD 21224
ACCOUNTABLE TO: Chief Operating Officer
ACCOUNTABLE FOR: The Executive Director of Clinical Healthcare Operations is accountable for providing executive-level operational oversight across assigned healthcare and behavioral health programs, ensuring organizational efficiency, regulatory readiness, staffing accountability, workflow performance, and service delivery excellence. This role is responsible for overseeing operational leadership teams, supporting compliance initiatives, strengthening documentation and billing readiness processes, monitoring workforce performance, and maintaining operational consistency across multiple entities and service lines. The Executive Director is accountable for identifying operational risks, implementing process improvements, supporting organizational growth initiatives, and ensuring alignment with executive leadership priorities while maintaining high standards of professionalism, accountability, quality, and patient-centered operational support.
WORK SCHEDULE: Work schedule consists of a full-time Monday through Friday schedule from 8:00 AM to 5:00 PM totaling 40 hours per week; however, scheduling needs may vary based on operational demands including staffing shortages, audits, inspections, compliance matters, patient care concerns, service delivery issues, program deadlines, workflow disruptions, regulatory requirements, emergency operational matters, and other urgent healthcare or behavioral health operational priorities. Position may require occasional evening, weekend, holiday, or emergency availability to support operational continuity, compliance readiness, staffing coverage, patient access, service coordination, organizational stability, and executive leadership needs across assigned healthcare and behavioral health programs and locations.
CLASSIFICATION: Full-time, Exempt or non-exempt depending on final duties, salary basis, pay structure, and applicable wage-and-hour requirements
COMPENSATION RANGE: $28.00 – $48.00 per hour commensurate with education, proven experience, real estate operations background, property management experience, construction/facility oversight experience, asset management ability, leadership background, and demonstrated capacity to manage multiple properties, projects, vendors, and operational teams.
BENEFITS PACKAGE: This position is eligible for standard W-2 employee benefits, including but not limited to those outlined in the Company’s official benefits package. Eligibility and participation are subject to the terms and conditions of the applicable plans. Full details are provided in the current benefits package documentation.
ANTICIPATED TRAVEL: 50% of the time. You will use a company vehicle. There is no additional compensation for travel.
SUMMARY OF POSITION RESPONSIBILITIES
The Executive Director of Clinical Healthcare Operations is responsible for providing executive-level operational leadership and oversight across assigned healthcare and behavioral health programs, ensuring operational efficiency, regulatory readiness, staffing accountability, workflow performance, service coordination, and organizational consistency. Responsibilities include overseeing day-to-day operations, supporting compliance and documentation standards, monitoring staffing and operational coverage, coordinating with clinical, administrative, billing, credentialing, and executive leadership teams, and implementing process improvements to strengthen operational performance and accountability. The position is responsible for supporting multi-site healthcare operations, maintaining readiness for audits and inspections, monitoring operational risks, supporting revenue cycle workflows, assisting with program development and stabilization initiatives, and ensuring alignment with organizational priorities, service delivery expectations, and executive leadership directives.
SCHEDULED DUTIES AND RESPONSIBILITIES
Provide executive-level operational oversight

Employment type
Full-Time

Work arrangement
No