Community Support Worker

Every day, people across Albuquerque face impossible choices between health, housing, safety, and survival. For more than four decades, Albuquerque Health Care for the Homeless has stood alongside our community’s most vulnerable neighbors, providing compassionate care, creating pathways to stability, and championing systemic change. More than 5,000 people each year find support through our integrated model of care, but our impact extends far beyond the walls of our clinic. Through advocacy, partnership, and innovation, we are working to transform the systems that drive homelessness and build a community where everyone has the opportunity to live with dignity, health, and hope.
Are you passionate about health equity, harm reduction, and making a tangible impact in your community? Albuquerque Health Care for the Homeless (AHCH) is seeking a dedicated Community Support Worker (CSW) to provide trauma-informed, client-centered care to unhoused individuals. In this vital field-based role, you will manage a caseload of 20–30 clients, meeting them where they are across the city using company vehicles to remove barriers to care and housing. If you are a critical thinker who thrives in diverse environments and believes in a Housing First philosophy, apply today to join our multidisciplinary team.
This is a full-time, non-exempt position.
Duties and Responsibilities:
Assess individual needs of clients
Create individualized service plans with direct input from client in accordance with CCSS
requirements
Work in an integrated manner with other AHCH programs to optimize client care
Refer client to appropriate programs and agencies for coordination of wrap-around
services in the community
Participate in client chart audits for peer review
Provide direct service to clients with 60% of contacts conducted in home
visits/community visits
Perform duties in a trauma informed and client centered manner
Ensure accurate and appropriate documentation of all client contacts in Electronic Health
Record (EHR) within timeframe required by AHCH procedure and billing standards
Attend program-specific meetings and trainings including clinical supervision with
Behavioral Health Clinical Director
Attend organizational meetings and trainings
Minimum Qualifications:
Ability to work in a client centered, trauma informed, and harm reduction manner to assist clients in meeting the goals that they develop
NM driver's license (or the ability to obtain an NM driver's license within 30 days of start date) and clean driving record
A bachelor’s degree in a human service field from an accredited university and one year relevant experience with the target population
OR
An associate’s degree and a minimum of two years of experience working with the target population
OR
A high school graduation or general educational development (GED) test and a minimum of three years of experience working with the target population
Preferred Qualifications:
CCSS certification
Experience in trauma-informed care and harm reduction models
Bilingual or Spanish speaking
All benefits start the month after you begin work:
Low cost medical, vision, and dental insurance with health club membership
Life insurance and Accidental Death and Dismemberment fully paid for by organization
Long Term Disability fully paid for by organization
Paid Time Off - 24 days in first year of employment
Catastrophic Sick Time accrual
7 Paid holidays
Health Care and Dependent Care Flexible Spending Accounts
401k with employer match
Student loan forgiveness eligible
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
This organization participates in E-Verify.

Employment type
Regular Full-Time

Work arrangement
No