Technical Support Specialist

Overview
We are looking for a customer-focused Technical Support Specialist to join our team. You’ll be the first point of contact for clients, helping resolve technical issues efficiently while delivering an excellent support experience.
Key Responsibilities
Provide customer-facing technical support via calls
Troubleshoot issues related to integrations, API calls, and internal tools within SLA
Perform technical triaging and clearly document issues for escalation to engineering when needed
Collaborate closely with Onboarding, Activations, Content, and Customer Success teams
Maintain accurate documentation, FAQs, and troubleshooting guides
Work closely with direct managers to resolve the majority of customer issues
Requirements
1+ year of experience in a technical support or similar role
Strong troubleshooting and problem-solving skills
Experience using ticketing systems and soft-phone tools
Basic understanding of APIs, integrations, and (preferably) POS or restaurant tech systems
Excellent communication skills with the ability to simplify technical concepts
Ability to thrive in a fast-paced, customer-facing environment
Comfortable supporting customers across different regions and time zones
Fluent in English and Arabic (experience supporting MENA customers over phone is a plus)
Preferred Profile
Early-career professionals looking to grow in technical support
Hands-on, detail-oriented, and proactive problem solvers
Team players with a strong sense of ownership
Location
Cairo

Employment type
Full-Time

Work arrangement
No