Automation Specialist

About Grubtech
Grubtech is a B2B SaaS platform that helps restaurants manage their presence across food delivery aggregators and POS systems. We're the middleware layer that makes multi-platform operations seamless — serving customers across the GCC and Iberia with a growing operations team.
About the Role
Grubtech is looking for an Automation Specialist to drive efficiency and scalability across our core operational functions, including Onboarding, Customer Success, Activations, Technical Support, Content, and Pre-Sales.
In this role, you will be responsible for identifying manual processes, designing automation workflows, and implementing scalable solutions that enhance operational efficiency and reduce errors across teams supporting 1000+ customers across the GCC and Iberia.
You’ll work closely with cross-functional teams to streamline workflows, improve system integrations, and enable a seamless operational experience.
Key Responsibilities
Automation Design & Implementation
Identify manual, repetitive, and time-consuming tasks across operations
Design and implement automation workflows to improve efficiency and accuracy
Ensure scalability and reliability of automation solutions across teams
Process Optimization
Analyze existing workflows and recommend improvements through automation
Reduce operational bottlenecks, manual errors, and turnaround times
Continuously refine and optimize automation processes based on performance
Support rollout of new tools, systems, and workflows with an automation-first mindset
Cross-Functional Collaboration
Work closely with all teams to understand automation needs
Requirements
Experience
0-1 years of experience in automation, process improvement, or systems operations
Experience in B2B SaaS, tech-enabled services, marketplaces, or F&B tech is a strong plus
Hands-on experience with automation tools (e.g., Zapier, Make, or similar)
Hands-on experience with AI tools (e.g., Claude or similar)

Employment type
Full-Time

Work arrangement
No