Service Technician

Company Description Burkhardt Heating & Cooling is a professional HVAC service provider committed to delivering reliable heating and cooling solutions to residential and commercial customers. The company focuses on high-quality workmanship, responsive service, and long-term customer relationships. Team members work with modern tools, equipment, and industry best practices to ensure safe and efficient operations. Burkhardt Heating & Cooling values ongoing training, technical growth, and a collaborative work environment. The organization promotes safety, integrity, and respect in all interactions with customers and colleagues.
Role Description The Service Technician role is a full-time remote position focused on providing heating and cooling service and support at customer locations. In this role, the technician performs routine maintenance, diagnoses system issues, and completes repairs on HVAC equipment following company and industry standards. Day-to-day tasks include troubleshooting mechanical and electrical components, documenting service activities, and communicating clearly with customers about findings and recommended solutions. The technician coordinates with dispatch or management to plan service visits, maintains accurate records, and adheres to safety protocols. This role requires working independently in the field while representing Burkhardt Heating & Cooling with professionalism and courtesy.
Qualifications
Strong Maintenance & Repair skills with experience performing scheduled and unscheduled HVAC service.
Proficiency in Troubleshooting and diagnostic techniques for heating and cooling systems.
Experience in Field Service, including working independently at customer sites and managing service schedules.
Customer Service skills, including clear communication, active listening, and professional customer interaction.
General Maintenance abilities, including basic mechanical and electrical tasks related to HVAC systems.
Relevant technical training or certification in HVAC or a closely related field; EPA certification is a plus.
Ability to use digital tools for remote communication, service documentation, and work order management.
Valid driver’s license, reliable transportation, and capability to meet physical demands of field work (e.g., lifting, climbing, working in varied environments).

Work arrangement
Yes