Director of Partnerships

Job Description - Director of Partnerships
Reports To: Senior Director of Account Management
Department: Account Management
Location: Remote
Position Type: Full-Time
Position Summary
The Director of Partnerships manages the sales pipeline and operations of AxisCare's add-on services and integrated partner ecosystem, including products such as Business Intelligence, Amplifier, and Snowflake, as well as key partner platforms. This role owns driving revenue growth across AxisCare's add-on and partnership portfolio, working cross-functionally with development, product, account managers, customer success, and marketing to grow adoption and ensure customers have an optimal experience with our add-on products and partner integrations.
This person will work directly with Account Managers and Solutions Engineers to build sales pipelines, and the Integrations Implementation Consultant to support operational troubleshooting and flag issues that need executive attention. This role will also lead contract negotiations with partner platforms and lead our API Management initiative.
The ideal candidate has a background in business development and partnerships, is comfortable managing a small team, and brings strong negotiation and analytical skills to help shape the strategy behind AxisCare's growing partner ecosystem, including how AxisCare manages third-party access to its platform.
Key Responsibilities
Manage the sales pipeline and daily operations of AxisCare's add-on services (including Business Intelligence, Amplifier, and Snowflake) and integrated partner platforms
Work closely with Account Management and Customer Success to increase adoption of add-ons and integrations, including pipeline development, coaching, and performance accountability
Collaborate daily with the Integrations Implementation Consultant, ensuring operational issues are identified, addressed, and escalated to executive leadership when needed
Lead contract negotiations with partner platforms
Help shape the strategy for how AxisCare manages third-party access to its platform, balancing the customer experience with the long-term value of AxisCare's ecosystem
Collaborate with marketing to ensure add-on services and partnerships are effectively promoted to AxisCare's customer base
Host regularly occurring webinars to promote add-ons and partners
Meet regularly with partner platforms to strengthen relationships and identify growth opportunities
Work cross-functionally with development and product teams, including helping prioritize development requests based on potential ROI
Handle customer escalations as needed
Own and report on key performance indicators, including:
Attach and penetration rates for key add-ons (Business Intelligence, Amplifier, Snowflake) and key partner platforms
Revenue goals
Bookings
Closed MRR
Aggregate and prepare data quarterly for executive leadership and board review
Identify and act on opportunities to grow AxisCare's partnerships program and increase add-on sales
What We're Looking For (Minimum Qualifications)
At least two years of experience in business development and partnerships
Strong negotiation, sales, and analytical skills
Very strong communication skills
Experience with HubSpot and ChurnZero a plus
Excellent cross-functional collaboration and communication skills
Strong attention to detail and ability to manage multiple relationships and priorities simultaneously
Bachelor's degree or equivalent training preferred
Working Conditions
Manual dexterity required to use desktop computer and peripherals.
Utilization of software and email to perform job functions.
Occasional travel expected approximately 2 to 3 times per year

Employment type
Full-Time

Work arrangement
Yes