Server (Five-Star Hotel Restaurant Bar)

Restaurant Server should provide excellent customer service and an enjoyable dining experience for our guests. In this job, you will primarily take orders from customers, paying attention to any special requests or dietary restrictions, and then deliver their food and drinks. You also clear the table when customers are finished and process their payment. You will be responsible for maintaining the cleanliness and overall appearance of the restaurant, and resolve any complaint to the best of your ability, or properly escalate to your supervisor. You will assist the Host/Cashier with any duties related to 3rd party delivery whenever needed.
Responsibilities:
Greet customers and answer any questions they have about the menu
Explain daily specials and take food and drink orders
Put orders in and deliver food and drinks to customers
Process checks and payments
Help clean the table for the next customer
Complete side work as needed
Seat guests if dine in
Cross-sell products and introduce new ones
Resolve customer complaints, guide them and provide relevant information
Greet customers when entering or leaving the store
Close out the till and consolidate all payments with balanced cash at the end of shift.
Requirements:
Customer service, multitasking, and interpersonal skills
Ability to memorize and recall menu items
Physical stamina to work on your feet throughout your shift
The ability to work in a fast-paced environment.
Excellent organizational skills.
Effective communication skills.
Exceptional customer service skills.

Employment type
Full-Time (LO)

Work arrangement
No