Business Solutions Specialist

Since 1991, ICE Western Sales has been manufacturing custom HVAC solutions for commercial and industrial clients. With a team of 250+ employees, our commitment to service, safety, and innovation continues to drive our success. Titan Matrix, a division of ICE Western, designs high-performance HVAC systems for mission-critical data center environments.
Why Choose ICE Western
Industry Leader: Join an established and growing manufacturer.
Career Growth: Build your career through training, development, and advancement opportunities.
Innovative Environment: Work with advanced technology in a modern manufacturing facility.
Great Team: Be part of a collaborative culture focused on quality, safety, and continuous improvement.
Job Summary
We are seeking a knowledgeable and detail-oriented Business Solutions Specialist to support the improvement, and ongoing optimization of our ERP systems and business processes. This role will work closely with cross-functional teams to analyze operational needs, improve workflows, troubleshoot system issues, and support users across the organization.
The ideal candidate has experience with ERP systems, strong problem-solving abilities, and a solid understanding of business operations, data management, and process improvement.
Responsibilities
Assist with ERP system improvements, upgrades, and ongoing optimization
Analyze current business processes and identify opportunities for automation and efficiency improvements
Collaborate with departments including operations, procurement, accounting, sales, and inventory management to improve system workflows
Configure, test, and support ERP modules and integrations
Troubleshoot ERP-related issues and provide user support and training
Develop and maintain system documentation, procedures, and reporting tools
Assist with data migration, validation, and system setup activities
Create and maintain reports, dashboards, and KPIs to support business operations
Coordinate with software vendors, consultants, and internal stakeholders on projects and system enhancements
Support continuous improvement initiatives related to business systems and operational processes
Ensure data accuracy, consistency, and integrity across systems
Qualifications
Post-secondary education in Business, Information Technology, Computer Science, or a related field
Previous experience working with ERP systems implementation, administration, and support
Strong understanding of business operations, workflows, and process improvement
Experience with ERP platforms. SYSPRO experience would be considered an asset.
Strong analytical, troubleshooting, and organizational skills
Proficiency in Microsoft Office, particularly Excel
Experience with reporting tools, SQL, or data analysis is considered an asset
Excellent communication and interpersonal skills
Ability to manage multiple projects and priorities in a fast-paced environment
Preferred Skills
Experience leading or supporting ERP implementation projects
Knowledge of inventory, purchasing, accounting, manufacturing, or distribution processes
Experience with system integrations and workflow automation
Project management experience is an asset
Compensation & Benefits
Competitive Wages – Based on experience and trade tickets.
Comprehensive Health, Dental & Vision Coverage.
Paid Vacation – Recharge and rest.
RRSP Matching Plan – Build your financial future.
Educational Allowance – Support for training and certifications.
Employee Assistance Program – For work and life balance.
Free Parking & Company Events – Team spirit from day one.

Employment type
Full-Time

Work arrangement
No