Field Service Engineer - Sydney

Location:
Sydney CBD. This role will provide onsite support across two client locations within the CBD, primarily at Martin Place and George Street.
Join a Growing Global Team
systemsGo is expanding rapidly and we’re looking for an experienced Field Service Engineer who thrives on delivering high-quality IT solutions to our clients. If you’re dependable, curious, and excited by new challenges, this is your opportunity to work with a dynamic, multicultural team and grow your skills in a supportive environment.
At systemsGo, we’re recognized for consistently delivering top-tier IT services that bridge global standards with local expertise. Our proven business model and deep understanding of supporting international companies ensure satisfied clients and long-term partnerships.
What You’ll Do
Provide scheduled and ad hoc onsite and remote support to systemsGo clients.
Troubleshoot IT infrastructure and network-related issues, ensuring timely resolution.
Install, configure, and test computer and network systems for projects.
Assist with engineering tasks under the guidance of Service Delivery Manager.
Communicate effectively with clients and internal teams about system status and requirements.
Monitor and escalate critical issues to management when necessary.
Support the sales team by gathering technical information during client visits.
Follow systemsGo’s methodologies to deliver consistent, high-quality service.
Continuously develop your IT and communication skills to stay ahead in a fast-paced environment.
What We’re Looking For
Diploma/Degree in Computer Science, Information Technology, or related field.
3+ years’ experience in IT end-user support or service delivery.
Hands-on experience with office IT environments (PCs, printers, peripherals).
Knowledge of network infrastructure (cabling, circuits, network devices).
Strong customer service skills—able to explain technical issues clearly and summarize results effectively.
Ability to work independently and as part of a team, following instructions to completion.
Solid problem-solving skills and a proactive approach to learning.
Language: Professional English required
Technical Skills
Microsoft certifications (Windows 7/8/10 MCP/MCITP, MCSA/MCSE) highly desirable.
Office 365 administration experience.
Video conferencing support (Cisco WebEx, Zoom, Polycom).
Windows Server and Microsoft services (AD, DNS, DHCP, WSUS, GPO).
Networking experience (firewalls, switches).
Familiarity with VDI, Microsoft Azure, MDM solutions.
Project coordination experience is a plus.

Employment type
Full-Time

Work arrangement
No