Education Center Manager / Retail Operations Manager (PART TIME)

About Preface
Preface is a knowledge content and tech-enabling platform company with the mission to enable learners with up-trend tech knowledge and skills anytime, anywhere, and in any format. We have been living and breathing by the motto “there isn’t a thing that cannot be learnt.” With the vision to increase the overall tech literacy of the world, Preface is known to provide market-leading education solutions to fulfil the ever-changing learning and customised-development needs of learners and corporates worldwide.
Role: Education Center Operations Manager / Location Manager (Part Time)
As the face of Preface, you'll create a welcoming environment, engage students and parents, and foster a strong learning community. You’ll bridge relationships between parents, Nomads (teachers), and students, ensuring alignment with Preface’s mission and values.
Ideal for Individuals returning back to the workforce who have strong customer service skills and are excited to re-engage in a people-focused, community-driven environment.
About the role
1. Student & Parent Engagement
Greet families warmly and maintain an organised learning space.
Serve as the primary contact for learning progress, class discussions, and course recommendations.
Assist parents with the customer portal, schedules, and progress updates.
2. Teacher Support & Classroom Readiness
Coordinate substitute teachers and ensure class materials are prepared.
Monitor teacher dress code and enforce Preface lanyard use.
Support pre-class setup, including tech checks and classroom readiness.
3. Community Building & Sales Growth
Maintain clear communication via WhatsApp, phone, email, and in-person.
Promote courses, discounts, and events to boost enrolments.
Organise on-site events like experience days and parent workshops.
Drive retention through referrals and student success highlights.
4. Operational Excellence
Manage schedules, attendance, and front desk inquiries.
Support company-wide events and analyze attendance trends.
Uphold Preface brand standards and keep marketing materials updated.
Who You Are
3-5+ years of experience in retail, customer service/facing, hotel, members club or education centre
Looking for a bit of flexibility with work
Self-starter who thrives in a fast-paced, high-growth environment with builder mindset
Strong communicator with excellent interpersonal skills
Sales and relationship building skills
Detail-oriented and proactive in solving problems
Passionate about education and community building
Able to multitask and manage classroom operations efficiently
Fluent in English and Cantonese (spoken and written)
Becoming a Prefacer
We believe that our talent is what differentiates us from the world. Our People Team is dedicated to maximise the potential of our talents through developing traits, skills, and knowledge that will help you become an effective business leader.
Our culture of collaboration and growth is what enables us to stay innovative and supportive throughout the speed ride of growth.
In addition to high growth opportunities, we also offer a range of perks and benefits to our talents:
We care about your wellbeing
Competitive health insurance
Complimentary food & beverage for you and your loved ones at Preface Coffee & Wine
We care about your growth & development
Complimentary tech knowledge upskilling
Global exposure
Great career development opportunities in a growing company
Do meaningful work - be part of the future of education technology and a leading force in the industry
We care about your day to day
Premium working locations
Casual work attire

Employment type
Part-Time

Work arrangement
No