Success Coach (Case Manager) for Targeted Case Management (TCM)

Families & Youth Innovations Plus (FYI+)
Position: Full -Time; Hourly/Non-Exempt
Hourly Rate: $17.98 - $21.76 hourly (3 levels based on experience and education)
Reports To: Target Case Management Program Supervisor
Department: Case Management Program
Job Summary
The Success Coach (Case Manager) for Targeted Case Management (TCM) will provide specialized case management services to individual client needs. They also create programs to benefit clients and educate clients on available community resources. Success coaching ensures that clients receive services in a timely, appropriate, efficient and coordinated fashion.
This position requires that in-person support and/or service delivery be provided by the employee in various settings approved by organizational leadership to include, but not limited to: homes, schools, outdoor settings, courtrooms, offices, shared spaces, street outreach locations, etc. These environments are often inclusive of higher levels of noise and other factors that may present a heightened level of stimuli and safety awareness. When providing or participating in leadership-approved on-line activities, being on-camera and actively engaged are also expected and required as part of this work.
What You'll Do:
Coordinate services between providers and participants
Provide case management services and skill-building services to youth in the program
Provide housing case management services
Maintain individual case records on participants receiving services
Provide specialized case management services to individual participant needs
Educate participants on available community resources and services
Create programs and services to benefit clients and the community
Attend community meetings relevant to program and clients
Administer and facilitate the completion of appropriate intake forms, assessments, intake packet, and service plans
Conduct field visits, attend meetings and be available to deliver services during traditional and non-traditional hours (when needed) in educational institutions, places of employment, FYI's main office, JPPO offices, detention facilities or any other setting that enables and promotes, the consistent and structured delivery of case management services
Organize and facilitate life skills in both individual and group settings
Required to participate and interact in youth activities (for example: camping, sport activities, overnight youth conferences, etc.), which may involve occasional overnight activities and trips
Must pass a CYFD Criminal Records Check
Must maintain a full certification of the following trainings; CPR/First Aid and CPI
What You Need:
Bachelor’s Degree in a human services-related field, plus one or more years relevant
experience, OR
Associate’s Degree in human services plus at least three years of hands-on experience in mental
health, OR
High School diploma or equivalent with a minimum of five years of supervised experience in
behavioral health (subject to approval).
Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint), Adobe Acrobat, or
knowledge of some of these programs and ability to learn others
Bilingual capabilities (English/Spanish) preferred

Employment type
Full-Time

Work arrangement
No