Call Center Manager

Top Five Reason to work at the bugman
Positive & fun company culture
Outstanding reputation in the community
Capable and competent team members
Opportunity for advancement
Great pay & benefits
A Message from the President and CEO
I want to personally let you know that here at the bugman we walk our talk and live out our Core Values every day. It's not unusual to meet team members here at the bugman that have been with our company for 10, 20, 25 years. It's not by accident- we take care of our team members, and our team members take care of our customers.
If you are looking for somewhere to call home, you might have just found it - apply today!
Thank you,
Brian Olson
Company Overview
the bugman, an award winning termite and pest control company, is now seeking an experienced Call Center Manager to join our team. We’re growing at a rapid pace and are looking for committed and hard working individuals dedicated to customer service. We offer competitive benefits, an awesome team culture, and a casual but professional atmosphere. If you have high standards and want to work with the “best of the best,” apply with us!
We're different from other pest and termite companies – we are known in the community for having the highest standards of work, with an undisputed reputation for customer service. Since 1958, our success has been built upon professional application, the highest craftsmanship, and most importantly a team of committed and successful individuals dedicated to customer service.
This is not just a “job.” We are offering a career opportunity to work with people who value your work ethic and commitment to quality work. We have very little turnover because we treat our people right!
At the bugman, we offer a fun and motivating workplace experience. People like working here! Our managers are more like coaches – they provide support and encouragement to be your best.
Check our Careers page and see for yourself! https://careers.thebugman.com/
Position Overview
We are seeking an experienced and motivated Call Center Manager to lead and oversee our customer service operations. This role is responsible for managing the day to day activities of the call center, ensuring exceptional service delivery, and driving operational efficiency. The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience.
The ideal candidate will have a strong background in call center management, excellent leadership skills, and a proven ability to optimize workflows, manage schedules, and monitor performance metrics. This position requires a hands-on approach to coaching and mentoring team members while maintaining a high standard of customer satisfaction.
As a Call Center Manager, you will
Lead a team of customer care representatives
Serve as the subject matter expert in the phone system and CRM
Fulfill service routes for maximum efficiency
Resolve customer service opportunities
Monitor calls to maintain our service quality
Collaborate with the leadership team to ensure full circle customer service
Maintain accurate service and team member records
Exhibit performance standards and values expected of your team
Develop and enforce call center policy and procedures
Provide career development for customer care representatives
Requirements
Bachelor’s degree, MBA or related advanced degree
Minimum 2-3 years of experience in a Call Center Management role
Valid SPCB Branch 2 and 3 license is a plus
Ability to maintain confidentiality and handle sensitive information
Verifiable references
Successful completion of a drug screening
Proficient with Microsoft Office applications and CRM software
Work Schedule
Full Time
Monday through Friday
Availability on Saturday as needed
Attributes Needed to be Successful
Strong leadership and time management skills
Excellent communication and interpersonal skills
Motivated to positively affect company culture
Follows and supports bugman process and procedures
Self-starter and critical thinker
Dedicated to meeting deadlines and exceeding expectations
Able to relate to different personality styles
Customer focused mindset
Goal oriented with a sales driven approach
Competitive Benefits and Compensation
Earn between $65,000 to $85,000 a year, Depending on Experience
All expenses paid company vehicle
Advances licensing opportunities
Team member referral bonuses
Awards & Incentives
401K Retirement Plan
Kaiser Medical
United Healthcare Dental
CoPower Vision
Vacation Pay
Sick Pay
Holiday Pay
Here at the bugman we believe that what we do makes a difference in the lives of our neighbors. We take great pride in our work, knowing that we are playing a part in keeping our community happy and pest free. We tackle challenges and solve problems with our customers in mind.
Feel free to reach out to our hiring team at (714) 294-6016 or Careers@thebugman.com.
the bugman is a drug free workplace, complies with California Fair Change Act, and an Equal Opportunity Employer. the bugman does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are by qualifications, merit, and business need.

Employment type
Full-Time

Work arrangement
No