Pre-sales Engineer - Italy, Remote

Hello! ✨
We’re Wildix, a global leader in Unified Communications & Collaboration as a Service (UCaaS) and we’re on a mission to redefine how businesses connect. Our secure, web-based and AI-powered solutions help companies around the world collaborate smarter, serve customers better and grow stronger — and we want you to help shape what’s next.
About Us…
In 2005, brothers Dimitri and Steve Osler set out to reimagine how businesses communicate, and that vision became Wildix. Today, from our headquarters in Tallinn, Estonia, Wildix is one of the world’s fastest-growing UCaaS companies, with 300+ team members from 15+ nationalities, working across Europe, the UK, the Americas and beyond. We serve businesses in 135+ countries through a partner-first ecosystem, delivering secure, intuitive solutions that keep companies connected, productive and ready for what’s next.
At Wildix, we don’t just build technology, we live it. As a remote-first company, we rely on our own platform every day to collaborate globally and innovate fast. With steady growth and a strong foundation, we offer real opportunities to advance your career as we scale, making an impact in a global team that’s shaping the future of work.
At Wildix, our mission is clear: Empower companies worldwide with seamless communication solutions that drive productivity, efficiency, and growth.
About The Role
As a Pre-Sales Engineer Italy, you will lead the technical side of the Wildix sales cycle, working closely with Sales, partners, and their customers to understand business challenges and design the right UC&C solutions. You will act as a trusted technical advisor, supporting mid-market and enterprise opportunities across the UK and Ireland and helping drive successful customer outcomes and sales growth.
What You Will Do
Lead the technical side of the sales cycle, working with Sales, partners, and customers to understand their business and technical challenges and recommend the right Wildix solutions.
Act as a trusted technical advisor, delivering tailored demonstrations and presentations and clearly communicating the value of Wildix solutions to both technical and business audiences.
Design and support UC&C solutions, including system architecture, security, APIs, integrations, network architecture, and Contact Centre requirements.
Work closely with partners on RFPs, tenders, and Proof of Concept (POC) installations, ensuring customer requirements and trial objectives are successfully met.
Support the Sales team in developing opportunities, addressing technical objections, and moving deals towards successful closure.
Maintain strong knowledge of Wildix and competitor solutions, providing market feedback and input into product roadmap and direction.
Support customer and partner training, onsite presentations, industry events, and other activities requiring a customer-facing presence.
Manage multiple opportunities and priorities effectively, working to tight deadlines and travelling as required.
What You Will Bring
Proven B2B pre-sales or Sales Engineering experience within UCaaS, Contact Centre, telecommunications, or a related technology environment.
Strong technical understanding of UC&C and telecommunications technologies, including APIs, integrations, network architecture, and solution design.
Strong technical sales and commercial skills, with the ability to translate complex technology into clear business value and influence buying decisions.
Excellent communication and presentation skills, with the credibility to engage confidently with customers, partners, and internal stakeholders.
Experience supporting technical sales activities such as solution design, product demonstrations, RFPs, tenders, or POCs.
Strong organisational and time-management skills, with excellent attention to detail and the ability to manage multiple priorities in a fast-paced environment.
A proactive, self-motivated approach with a genuine interest in technology and the ability to continuously learn and adapt.
A collaborative, results-driven mindset with the initiative and commercial focus to help the team win and close deals.
Why You’ll Love It Here
👫 Work with a Supportive, High-Performing Team – We believe in trust, autonomy, and working with bright, passionate individuals who drive real impact.
🌍 A Truly International Workplace – Our diverse and inclusive team ensures you’ll always feel connected and supported, no matter where you are.
🚀 Shape the Future of Global Communication – Be part of a team transforming how businesses operate in an era of remote work and AI-powered collaboration.
💼 Join a Profitable & Stable Company – We’re not a startup experiment, we’re a two decade old success story with sustained profitability, meaning we can back your boldest ideas.
What we offer
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Employment type
Full-Time

Work arrangement
Yes