Application Support

​JOB PURPOSE
​The IT Application Support Engineer is responsible for providing technical assistance, troubleshooting, and maintenance for business applications across the organization. This role ensures smooth operation of software systems, supports end-users, and collaborates with IT teams and external vendors to enhance application performance and reliability.
​CORE RESPONSIBILITIES
​Application support and troubleshooting
​First level support for core application e.g. CargoWise , NetSuite , WMS
​Diagnose and resolve application Tickets within IT SLA
​Log, track, and manage incidents through to resolution
​Escalate complex issues to vendors or internal technical teams when required
​User Assistance
​Response to user inquiries and requests in a timely manner
​Deliver training and guidance to end-users on application functionality
​System Maintenance
​Monitor application health, logs and performance
​Apply patches , updates and configuration changes as required
​Ensure integrations and scheduled jobs are running correctly
​Ensure compliance with IT Regulation and IT Operation standard
​Collaboration and Continual Improvement
​Work closely with team to resolve cross-functional issues
​Participate in application testing, upgrades and deployment projects
​Identity opportunities to improve and optimize application usage
​Vendor Coordination
​Work with external vendors to resolve application issues
​Follow up on tickets and ensure timely resolution
​Validate fixes and ensure quality of service delivery
​Data Accuracy & Issue Analysis
​Investigate data inconsistencies across systems
​Perform root cause analysis on recurring issues
​Ensure data integrity between applications
​Documentation & Knowledge Management
​Maintain documentation for:
​Known issues and resolutions
​Application processes and workflows
​Contribute to knowledge base and support procedures.
​QUALIFICATION
​Bachelor’s degree in computer science , information technology or related field
​Proven experience in application support , IT Helpdesk or System administration
​Strong knowledge of enterprise application e.g. ERP , WMS , TMS or similar
​Understanding of ITIL Process and service management practices
​Excellent problem-solving , communication and documentation skills
​Experience with cloud-based application and SAAS platforms
​Familiarity with Microsoft 365
​REQUIRED SKILLS
​Customer service orientation and collaboration mindset
​Ability to manage multiple priorities jobs
​Fluent in Thai and English both writing and speaking
​Project management
​Ability to work cross-functionally (IT, Finance, Operations, HR)
​Experience with NetSuite, CargoWise, or similar systems

Employment type
Full-Time

Work arrangement
No