Customer Service Executive (Thai + English speaking)

ABOUT FLS GROUP
FLS Group is a leading international logistics and project cargo specialist, with operations across the globe. We excel in project logistics, heavy lift transportation, freight forwarding, warehousing, and engineering-driven supply chain solutions. Our reputation is built on delivering complex logistics with precision, innovation, and reliability.
JOB PURPOSE
The Customer Service – Offsite Clients is responsible for managing end-to-end trucking operations for assigned customers, ensuring smooth execution of transportation services and high customer satisfaction. The role focuses on pure trucking customers (TRN & EV) and supports complex or high-maintenance accounts when required. The position acts as the key point of contact between customers and internal trucking teams.
The role is responsible for proactively managing orders and transportation processes, ensuring timely delivery, accurate data handling, and effective communication. In addition, the position supports service excellence by monitoring shipments, resolving issues, and maintaining strong customer relationships while ensuring compliance with company standards and operational requirements.
CORE RESPONSIBILITIES
Receive and process customer orders for trucking services
Enter and manage orders in TMS and CW1, (Excel)
Monitor and follow up on job status and provide timely updates to customers
Act as the primary point of contact for assigned customers and internal teams
Coordinate with trucking operations teams to ensure smooth execution
Investigate delays, identify root causes, and provide solutions or mitigation plans
Handle customer complaints, perform checks, and ensure proper resolution
Support handling of challenging or key accounts
Maintain strong relationships and understand customer business needs
Proactively track shipments and communicate any deviations from plan
Ensure timely and accurate documentation and data entry
Ensure high level of customer satisfaction and service
Drive continuous improvement in processes and customer interactions
Perform other duties as assigned by the Manager
QUALIFICATION
Knowledge of transportation and freight forwarding processes is an advantage
Proven Experience in Customer Service within logistics or trucking industry
Fluent in English (written and spoken)
Chinese Language skills are an advantage
Excellent communication, organizational, and problem-solving abilities.
Ability to make sound decisions under pressure and adapt to dynamic operational challenges.
REQUIRED SKILLS
Customer-oriented mindset with problem-solving ability
Strong communication and interpersonal skills
Ability to work under pressure and manage multiple tasks
Good coordination and organizational skills
Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
Familiarity with TMS / CW1 systems is an advantage
Attention to detail and high level of accuracy

Employment type
Full-Time

Work arrangement
No