Backcountry Rental Technician

JOB DESCRIPTION: BACKCOUNTRY RENTAL TECHNICIAN
POSITION TITLE: Backcountry Rental Gear Technician
REPORTS TO: Evergreen Backcountry Guides Operations Manager
DEPARTMENT: Evergreen Backcountry Guides (EBG)
POSITION SUMMARY:
The Rental Gear Technician is a multi-faceted position, dealing with backcountry equipment and will also include organization, maintenance, repair, and storage of all backcountry gear equipment. This position will be very hands-on, working with touring skis, split-boards, ski bindings, snowboard bindings, snowshoes, skins, and backcountry touring equipment. Strong customer service skills and solid working knowledge of backcountry equipment is necessary for this position. This position will work within the framework of our backcountry tour operations at Evergreen Backcountry Guides (EBG).
KEY RESPONSIBILITIES:
Provide guests with friendly and knowledgeable service and advice for renting and using EBG backcountry touring equipment.
Organize and maintain the fleet of skis, split boards, and equipment. Setting up ski and split-board bindings.
Assist guides with pre-tour meetings and rental gear hiring.
Assist guides with end of tour rental returns and re-sets.
Preparing company vehicles in the morning.
Maintaining a safe work and office space.
Tracking usage and assisting with ordering new gear.
Ensure that your personal schedule and availability is accurate; communicate absences and lateness as soon. as possible.
KEY SKILLS:
Friendly personality and enthusiasm for customer service.
Extensive backcountry gear/equipment knowledge.
Experience in rental or ski shop/ retail.
Abilities to repair, maintain and organize equipment.
Good organizational skills and effective communication skills.
KEY ATTRIBUTES:
Be able to anticipate guests’ rental needs and offer appropriate service and equipment.
Dedicated focus towards guests’ comfort, safety, and satisfaction.
Working knowledge of backcountry touring equipment.
The ability to adjust and change to both environmental and human factors.
Be able to organize and be assertive regarding rental needs and equipment usage.
Punctuality and dependability are essential.
International Driver’s License or Japanese Driver’s License.
ADDITIONAL KEY DUTIES
Rental gear technicians will also clean off snow and ice from company vehicles, prepare and drive company vehicles to and from staff parking lots to our base of operations. Staff will be expected to follow Japan road and driving laws, drive defensively, change tires (if flat tires w/ spare), and park company vehicles in appropriate areas.
Rental gear technicians will be expected to be at our “Pre-Tour Meetings” with our guests to distribute and set up rental equipment/gear and attend to any question’s guests may have about the gear.
Rental gear technicians should have a friendly personality and show enthusiasm for their job and understand the rental gear they set up.
Rental gear technicians will be expected quickly establish professional rapport with the guests work with the guest to choose and set up appropriate backcountry equipment.
Rental gear technicians should also possess solid organizational skills and have effective communication skills.
Guides will be expected to participate in company required in-house training.
JOB DUTIES MAY ALSO INCLUDE:
Snow clearing from roof and or front and back door areas, tidying up front and back of office space, replacing and or fixing and purchasing rental gear and equipment, assisting with staff accommodation and personal room clean-up /maintenance, picking up and dropping off guests at locations within Hakuba/Nagano, replying to emails or providing information to our admin staff regarding guest’s situations or guests’ conditions/sentiment/feelings/feedback.
ADDITIONAL DUTIES:
Due to the many variables that affect business operations, occasionally, employees may be asked to perform other duties or assist in efforts outside their primary area of responsibility, when admin staff deems it necessary. This may include performing in any subordinate position.
SUPERVISORY DUTIES:
If the Rental Gear Technician is highly experienced and highly trained, they may be requested to do; rental set up training, driving, and parking training, snow clearing training, maintenance, and repair training.
GENERAL DUTIES:
Prepa

Employment type
Seasonal

Work arrangement
No