DD4K - Sioux Falls - Front Desk Patient Coordinator

We are seeking a friendly, organized, and professional Front Desk Patient Coordinator to join our dental team. This role is responsible for creating a welcoming patient experience while managing front office operations, scheduling, communication, and administrative support. The ideal candidate has strong customer service skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities
Greet and check in patients in a warm and professional manner
Answer phone calls and respond to patient inquiries
Schedule, confirm, and manage patient appointments
Verify insurance eligibility and assist with benefit coordination
Collect patient information, consent forms, and payments
Maintain accurate patient records and update account information
Present treatment plans and discuss financial arrangements as needed
Coordinate patient flow and communicate effectively with clinical staff
Manage incoming and outgoing correspondence, including emails and text reminders
Maintain a clean, organized, and professional reception area
Support office operations and administrative tasks as assigned
Qualifications
High school diploma or GED required
Previous dental or medical front office experience preferred
Knowledge of dental insurance and scheduling software preferred
Strong customer service and communication skills
Ability to multitask and stay organized in a busy environment
Basic computer and data entry skills
Professional appearance and positive attitude
Preferred Qualifications
Experience with dental practice management software
Bilingual skills are a plus
Experience handling insurance verification and patient collections preferred
Skills & Competencies
Excellent interpersonal and communication skills
Strong attention to detail and accuracy
Dependable and punctual
Ability to remain calm and professional under pressure
Team-oriented mindset
Commitment to patient confidentiality and exceptional service
Physical Requirements
Ability to sit and work at a computer for extended periods
Ability to occasionally lift office supplies up to 20 pounds
Benefits
Competitive pay based on experience
Health, dental, and vision insurance
Paid time off and holidays
Retirement plan options
Continuing education and growth opportunities
Schedule
Full-time
Monday–Friday

Employment type
Full-Time

Work arrangement
No