Receptionist & Office Administrator

For a US Pressure Washing Company
You run the office for a US pressure-washing company. You keep the crews' schedule on track, send the invoices, follow up on payments, keep the inboxes clear and answer customer calls.
The job at a glance
Pay: $5 to $6 an hour, which is $867 to $1,040 a month at 40 hours a week, paid weekly. Where you start depends on your experience.
Hours: Full-time on US Central business hours, which is the night shift in the Philippines.
Time off: 10 days of paid time off a year, plus paid holidays on the days the client gives its own staff off.
What you'll do
Scheduling
Schedule jobs and plan the crews' routes in the job software (The Customer Factor).
Call customers whose estimates were accepted and book their jobs.
Send job reminders the day before, and tell customers when the weather moves a job.
Call past customers to book this year's service.
Billing
Create invoices and enter payments.
Follow up on unpaid invoices.
Phones and messages
Answer calls and texts from customers.
Call every new lead within 5 minutes. If they don't answer, leave a voicemail and send a text.
Check the email inboxes and the Facebook and Nextdoor messages.
Reviews and social media
Ask happy customers for Google reviews, and reply to reviews.
Schedule the company's social media posts.
Requirements
Fluent English for daily calls with American customers.
Written English that is correct and easy to read.
At least 1 year of administrative or office experience.
You already use AI tools such as ChatGPT, Claude or Gemini in your work.
A quiet place to work, with no voices in the background on calls.
Nice to have
Experience working for a US company
Scheduling or dispatch experience
You do not need to have held this exact job title. If your work history shows you can figure things out on your own and get work done, we want to hear from you.
Why join us
Permanent work from home
Long-term, full-time role with one US company
Paid every week
Weekends off
How hiring works
Video introduction. Tell us about one scheduling problem you solved, and one way you kept an office organized.
Interview with us, 45 minutes, by video call.
Practical for finalists, about one hour. A morning of real office tasks and one practice call with a customer.
Interview with the business owner, by video call.
A background check is done at offer.
About Finch Harbor
Finch Harbor is a managed services business. We hire full-time Filipino professionals who work with our American small business clients. Finch Harbor employs you and pays you.

Work arrangement
Yes