Vice President of Client Development

Company Description Abhasa Rehab and Wellness is one of India’s leading rehabilitation and wellness centers, providing integrated care for addiction, mental health disorders, eating disorders, and chronic conditions. Founded in 2019, Abhasa focuses on dignified, holistic healing using a 360° bio-psycho-social model that combines evidence-based psychotherapy, medical and psychiatric care, and therapeutic wellness practices. The organization operates serene, sanctuary-like facilities in Tamil Nadu and Maharashtra, designed to help clients feel safe, supported, and able to rebuild their lives. With a multidisciplinary team of over 200 professionals and a 2:1 caregiver-to-client ratio, Abhasa has supported more than 1,500 individuals and their families, earning trust across India and internationally.
Role Description The Kundendienstmitarbeiter (Customer Service Representative) is a full-time remote role responsible for providing empathetic, professional support to clients, families, and inquiry callers. Day-to-day tasks include responding to phone, email, and chat inquiries, clarifying services and treatment offerings, and guiding potential clients through admission and onboarding processes. The role will manage client follow-ups, resolve service-related issues, and coordinate with clinical and administrative teams to ensure a smooth and respectful experience. The Kundendienstmitarbeiter will document interactions in internal systems, escalate complex concerns appropriately, and actively contribute to improving customer experience and satisfaction in alignment with Abhasa’s healing-focused values.
Qualifications
Candidates should possess strong skills in Customer Service and Customer Satisfaction.
Candidates should possess proven experience in Customer Support and Customer Experience.
Candidates should possess practical experience working as Customer Service Representatives or in similar customer-facing roles.
Excellent spoken and written communication skills in English; additional Indian languages are an advantage.
Demonstrated ability to handle sensitive, confidential information with discretion and empathy, especially in mental health and rehabilitation contexts.
Strong active listening, conflict resolution, and problem-solving skills, with a calm, professional demeanor under pressure.
Comfort working remotely with basic technical proficiency in CRM tools, ticketing systems, and common office software.
Relevant education such as a diploma or degree in communications, psychology, social work, or a related field is preferred; prior experience in healthcare or wellness settings is beneficial.

Work arrangement
Yes