Branch operations and service mamager

Company Description AU Small Finance Bank Limited (AUSFBL) is a fast-growing financial institution focused on providing inclusive banking and financial services to underserved and unserved segments across India. With strong roots in rural and semi-urban markets, the Bank has expanded from its microfinance heritage to offer a wide range of retail and MSME lending products, including housing, personal, commercial vehicle, and construction equipment loans. Utkarsh Small Finance Bank also provides digital solutions such as Internet and Mobile Banking, digi on-boarding, online account opening, and access to ATMs and Micro ATMs for convenient transactions. Headquartered in Varanasi, Uttar Pradesh, the Bank combines traditional banking with digital innovation to serve customers nationwide.
Role Description This is a full-time, on-site role for a Branch Operations and Service Manager based in Hyderabad. The role involves overseeing daily branch operations, ensuring efficient transaction processing, and maintaining compliance with internal policies and regulatory guidelines. The Branch Operations and Service Manager is responsible for driving service quality, managing customer queries and escalations, and ensuring high levels of customer satisfaction. The role includes supervising branch staff, monitoring cash and vault operations, coordinating audits, and implementing process improvements to enhance operational efficiency. The individual will collaborate with sales teams to support business growth while maintaining strong control and risk management practices.
Qualifications
Strong operations management skills, including branch processes, compliance, and risk control.
Proven customer service and customer satisfaction skills, with the ability to handle queries and resolve issues effectively.
Effective communication skills, both verbal and written, for interacting with customers, teams, and stakeholders.
Analytical skills to interpret data, monitor branch performance, and support decision-making.
Prior experience in banking or financial services operations, preferably in branch management.
Bachelor’s degree in Business, Finance, Commerce, or a related field; a relevant postgraduate qualification is an advantage.
Knowledge of regulatory requirements and operational guidelines applicable to small finance banks.
Ability to lead and motivate branch teams, manage time effectively, and work with attention to detail.

Work arrangement
No