Operations Manager

Company Description
Delhivery is India’s largest fully-integrated logistics services provider, covering 99.5% of the country's population with its expansive network across 18,850 pin codes. Trusted by over 48,000 businesses, Delhivery has shipped over 4 billion parcels and 4.7 million tonnes of freight since its inception. The company offers a diverse range of logistics solutions, including express parcel transportation, freight services, supply chain management, and international shipping to 220+ countries. Leveraging cutting-edge technology, Delhivery delivers innovative tools such as AI-powered transportation management systems for optimal logistics efficiency. With a footprint of over 22 million square feet of logistics infrastructure, Delhivery continues to lead the industry in enabling seamless logistics solutions.
Role Description
This is a full-time on-site role for an Operations Manager based in Chennai. The Operations Manager will oversee daily logistics operations, ensure efficient supply chain processes, optimize shipment delivery timelines, and maintain service quality benchmarks. The role includes team management, coordination with multiple stakeholders, analyzing operational performance, and implementing process improvements to enhance efficiency and reduce costs. The individual will also be responsible for ensuring compliance with organizational policies and industry standards, while managing key customer accounts and resolving operational challenges.
Qualifications
Strong operations management skills, including supply chain optimization, fleet management, and logistics coordination
Analytical and strategic thinking skills to monitor performance metrics and implement improvements
Team leadership and personnel management experience to supervise and motivate teams effectively
Excellent communication and stakeholder management skills for collaboration across teams and with clients
Detail-oriented with strong problem-solving abilities to resolve operational challenges efficiently
Proficiency in using technology tools and software for logistics and inventory management
Bachelor’s degree in Operations Management, Business Administration, Logistics, or a related field; advanced degrees are a plus
Prior experience in logistics, distribution, or supply chain management is highly desirable

Work arrangement
No