SAP Security and GRC Consultant (L1)

Job Description: SAP Security & GRC Consultant – L1 Support
Job Title: SAP Security & GRC Consultant – L1 Support
Job Type: Full-Time
Work Mode: Remote
Shift: 24/7 Rotational Shifts
Experience: Entry-Level / L1 Support
Job Summary
We are looking for a motivated and detail-oriented SAP Security & GRC Consultant for L1 support. The candidate will provide first-level support for SAP security, user access management, and Governance, Risk, and Compliance (GRC) activities. The role involves handling user queries, monitoring tickets, performing initial troubleshooting, and coordinating with L2/L3 teams to ensure timely resolution of issues.
Key Responsibilities
Provide L1 support for SAP Security and GRC-related issues.
Assist with SAP user creation, modification, locking, and unlocking requests as per approved procedures.
Support user access and role assignment requests based on authorization and approval workflows.
Monitor and manage service desk tickets in accordance with defined SLAs.
Perform initial troubleshooting for SAP login, authorization, and access-related issues.
Assist with SAP GRC Access Control activities, including access requests and approval workflow monitoring.
Identify and escalate access issues, authorization failures, and GRC workflow errors to L2/L3 teams.
Maintain accurate ticket updates, incident records, and resolution documentation.
Follow established security policies, access control procedures, and compliance requirements.
Coordinate with business users, functional teams, and technical support teams.
Participate in knowledge-sharing sessions and follow standard operating procedures (SOPs).
Required Skills
Basic understanding of SAP Security concepts, user administration, roles, and authorizations.
Familiarity with SAP GUI and basic SAP navigation.
Basic knowledge of SAP GRC Access Control concepts.
Understanding of incident management, service requests, and ticketing processes.
Good communication, analytical, and problem-solving skills.
Ability to follow documented procedures and meet SLA requirements.
Willingness to work in a 24/7 rotational shift environment.
Preferred Skills
Basic knowledge of SAP GRC Access Control modules, such as Access Request Management (ARM) and Emergency Access Management (EAM).
Familiarity with ticketing tools such as ServiceNow, Jira, or similar platforms.
Understanding of ITIL and IT service management processes.
Basic awareness of segregation of duties (SoD) and access risk concepts.
Eligibility Criteria
Graduate in Computer Science, Information Technology, or a related discipline preferred.
Candidates with SAP Security or SAP GRC training or certification will have an added advantage.
Freshers with relevant SAP training and candidates with L1 support experience may apply.
Strong willingness to learn and work in a process-driven support environment.

Work arrangement
Yes