Business Transformation Lead

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.
MAIN PURPOSE
This position translates business challenges into executable transformation programmes and drives change across organisation, process, data, and technology. The role leads the full journey from planning and implementation through user adoption, benefits tracking, and transition into sustainable operations.
KEY RESPONSIBILITIES
Transformation Delivery
Manage cross-functional execution plans, milestones, dependencies, and risks
Work with business functions, technology teams, and external partners to deliver transformation programmes
Clarify issues and decisions to support effective programme delivery
Change & Adoption
Assess change impacts and plan communication, training, and business-readiness activities
Support the adoption of new processes and digital capabilities in day-to-day work
Align stakeholders and clarify ownership and next actions
Value Realisation
Define KPIs and expected benefits with business stakeholders
Track post-implementation outcomes and recommend improvements where needed
Connect programme delivery to measurable business value
Operational Handover & Capability Building
Establish clear operational ownership, support arrangements, knowledge, and controls before handover
Promote continuous improvement through templates, playbooks, and retrospectives
Strengthen internal transformation capabilities through coaching and knowledge transfer
COMPETENCIES AND EXPERIENCES
Experience leading cross-functional business transformation, organisational change, or complex programme delivery
Experience aligning senior stakeholders, business functions, technology teams, and external partners
Experience in change management, user adoption, business readiness, benefits tracking, or operational handover
Strong programme or project planning, governance, and risk-management capabilities
Experience in business-process analysis and improvement
Ability to use KPIs to evaluate outcomes and drive improvement
Ability to work effectively in Japanese and English
Transformation experience in retail, luxury, consumer-facing services, or a multi-brand or multi-site environment is preferred
Experience implementing ERP, CRM, data, AI, automation, or related solutions is preferred
Relevant certification or equivalent knowledge in change management, project management, Agile, or Lean Six Sigma is preferred
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