Associate, Account Operations

Company: WillWare Technologies
Role: Associate, Account Operations
Experience: 2-5 Years
Location: Chennai, Bangalore, Hyderabad, Pune, Noida, Mumbai, Kolkata, Gurugram
Work Mode: Hybrid (4 days WFO)
Core Responsibilities
Demand & Talent Fulfilment: Track open positions and forecasts, coordinate candidate screening and client interviews, and partner with staffing teams on alternate skills, levels and weekly fill-status reporting.
Onboarding Execution: Run onboarding end to end, from system access and asset setup to welcome communication and induction, so new joiners are productive within their first week.
Day-to-Day Operations: Manage client assets and access through joins and exits, resolve timesheet, approval and billing issues, and keep timesheet compliance high.
Offboarding & Redeployment: Close roll-offs on time, including communication, asset return and access removal, and support internal redeployment of people rolling off.
Compliance & Risk Management: Track mandatory training, background checks and security or compliance requirements, and follow up and escalate until closed.
Data Governance & Reporting: Keep staffing and operations data accurate across systems, and build KPIs, dashboards and reports on utilisation, non-billable hours, margin, open positions and compliance.
Stakeholder Engagement & Feedback: Run regular feedback loops with clients, managers and employees, including exit and pulse surveys, and work with staffing, finance and delivery leads on queries, forecasts and data requests.
Process Improvement: Document processes, share best practices and identify opportunities to simplify or automate operations work.
Required Skills & Experience
Experience: 2-5 years in account operations, delivery operations, resource or workforce management.
Data & Analytics: Strong Excel (pivots, lookups, data clean-up), building trackers and dashboards, with high attention to detail.
Operations & Financial Acumen: Working knowledge of utilisation, billability, non-billable hours and margin.
Stakeholder Management: Confident working with clients, delivery leads and senior leadership; clear written and verbal communication.
Execution & Ownership: Well organised, follows through to closure and meets tight SLAs across many parallel requests.
Problem Solving: Practical approach to unblocking access, timesheet and process issues quickly.
Tools & Adaptability: Quick to learn new tools; experience with workflow, BI or AI tools is a plus. Flexible to overlap with global time zones

Work arrangement
Hybrid