Delivery Field Service Architect

Job Description: Delivery Field Service Architect
Role Overview
We are seeking an experienced Delivery Field Service Architect to lead the architecture, design, and delivery of Microsoft Dynamics 365 Field Service solutions. The successful candidate will combine strong technical architecture expertise with hands-on delivery leadership, ensuring that field service capabilities align with business objectives, operational processes, and enterprise technology standards.
The role will be responsible for translating business requirements into scalable, secure, and maintainable solutions, overseeing implementation across the delivery lifecycle, and working closely with business stakeholders, product owners, developers, integration teams, and third-party vendors.
Key Responsibilities
1. Solution Architecture and Design
* Define the end-to-end solution architecture for Dynamics 365 Field Service implementations and enhancements.
* Translate business and operational requirements into functional and technical designs.
* Design solutions covering work order management, scheduling, resource allocation, inspections, asset management, inventory, and mobile workforce enablement.
* Define the architecture across Dynamics 365 Field Service, Dataverse, Power Platform, and related Microsoft technologies.
* Ensure solutions align with enterprise architecture principles, security standards, and technology roadmaps.
* Produce architecture diagrams, solution design documents, integration specifications, and architectural decision records.
2. Delivery Leadership
* Lead technical delivery from discovery and design through development, testing, deployment, and hypercare.
* Establish delivery plans, milestones, dependencies, and technical workstreams in collaboration with project and programme managers.
* Translate architecture into actionable delivery backlogs, user stories, and technical tasks.
* Provide architectural guidance to development teams and resolve complex technical issues.
* Manage technical risks, assumptions, issues, and dependencies, escalating delivery blockers where required.
* Ensure deliverables meet agreed scope, quality standards, and business acceptance criteria.
3. Dynamics 365 Field Service
* Design and oversee configuration of Field Service capabilities, including work orders, incident types, customer assets, agreements, bookings, and inspections.
* Define scheduling and resource optimisation approaches using the capabilities available in Dynamics 365 Field Service and the Resource Scheduling solution.
* Support mobile workforce requirements, including offline capabilities, mobile forms, and field technician experiences.
* Design processes for service requests, preventive maintenance, service-level agreements, and work order lifecycle management.
* Evaluate standard product capabilities against customisation requirements, prioritising configuration and out-of-the-box functionality where appropriate.
4. Microsoft Power Platform
* Define appropriate use of Power Apps, Power Automate, Power Pages, and Power BI within the Field Service ecosystem.
* Establish standards for Dataverse data modelling, business rules, automation, reusable components, and solution packaging.
* Ensure appropriate environment strategy, application lifecycle management (ALM), managed solutions, and deployment pipelines.
* Apply Power Platform governance and security best practices, including role-based access, least privilege, and environment management.
5. Integration and Data Architecture
* Define integration patterns between Dynamics 365 Field Service and enterprise systems, including ERP, CRM, asset management, inventory, finance, and customer platforms.
* Design integrations using appropriate technologies such as APIs, Azure Functions, Azure Logic Apps, and messaging services.
* Establish data ownership, data flows, synchronisation patterns, error handling, retry mechanisms, and monitoring.
* Support data migration, reconciliation, and data quality activities.
* Ensure integrations meet requirements for scalability, reliability, performance, and operational support.
6. Non-Functional Requirements and Governance
* Define and validate non-functional requirements covering performance, availability, scalability, security, accessibility, and maintainability.
* Conduct architecture reviews, design assurance, and technical risk assessments.
* Ensure compliance with enterprise security, data protection, and governance requirements.
* Identify technical debt and recommend pragmatic remediation approaches.
* Establish reusable architecture patterns, development standards, and technical quality gates.
7. Stakeholder and Team Collaboration
* Act as the primary technical architecture point of contact across business and technology stakeholders.
* Facilitate design workshops, technical discussions, and architecture decision-making sessions.
* Collaborate with business analysts, functional consultants, developers, testers, DevOps teams, and operational support teams.
* Communicate architectural decisions, trade-offs, delivery risks, and recommendations clearly to technical and non-technical audiences.
* Mentor delivery teams and promote engineering best practices.
Essential Skills and Experience
* Significant experience designing and delivering Microsoft Dynamics 365 Field Service solutions.
* Strong knowledge of Dynamics 365 CE, Dataverse, and the Microsoft Power Platform.
* Proven experience leading technical delivery across the full software development lifecycle.
* Experience with field service processes, work order management, resource scheduling, and mobile workforce solutions.
* Strong understanding of enterprise integration patterns, APIs, and distributed systems.
* Experience with solution design, architecture documentation, technical governance, and design assurance.
* Practical knowledge of Power Platform ALM, managed solutions, environment strategies, and deployment practices.
* Strong understanding of identity, access management, application security, and data protection.
* Experience managing technical dependencies, risks, delivery constraints, and cross-functional teams.
* Excellent stakeholder management, communication, and problem-solving skills.
Desirable Skills and Experience
* Microsoft Dynamics 365 Field Service or Power Platform certifications.
* Experience with Dynamics 365 Customer Service, Sales, or Supply Chain Management.
* Knowledge of Azure integration services, Azure DevOps, Git, and CI/CD pipelines.
* Experience with IoT-enabled field service, connected assets, predictive maintenance, or AI-assisted service operations.
* Familiarity with enterprise architecture frameworks such as TOGAF.
* Experience delivering complex enterprise programmes using Agile, Scrum, or hybrid delivery methodologies.
* Experience with enterprise data platforms, reporting, and operational analytics.
Key Deliverables
* End-to-end solution architecture and technical design documentation.
* Field Service capability and integration designs.
* Architecture decisions, standards, and reusable design patterns.
* Technical delivery roadmap, milestones, dependencies, and risk assessments.
* Environment, security, ALM, and deployment strategy.
* Technical assurance and non-functional requirements validation.
* Production readiness assessment, deployment support, and operational handover.
Success Criteria
The successful candidate will be measured on:
* Delivery of a scalable, secure, and supportable Field Service solution.
* Alignment between business requirements, architecture, and implemented functionality.
* Delivery predictability and effective management of technical risks and dependencies.
* Quality of integrations, data integrity, and system reliability.
* Compliance with enterprise architecture and security standards.
* Successful production deployment, user adoption, and transition to operational support.
Role Profile
Role: Delivery Field Service Architect
Technology: Microsoft Dynamics 365 Field Service, Dynamics 365 CE, Dataverse, Power Platform, and Azure
Focus: Solution architecture, technical delivery leadership, integration, governance, and production readiness
Working Model: To be confirmed
Engagement Type: Permanent or contract, depending on programme requirements

Work arrangement
Yes